JCPenney

4.1
695 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Poplar Bluff, MO location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
515 S Westwood, Poplar Bluff, MO
63901, United States

Hours

Reviews

4.1
695 reviews
5 stars
348
4 stars
191
3 stars
81
2 stars
35
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude interactions and poor service during exchanges.

Store Environment

Many customers noted issues with the store's temperature, citing it as uncomfortably hot, which affected their shopping experience.

Product Selection

Customers expressed dissatisfaction with the limited selection of items available, particularly in specific departments, while others appreciated the good deals and quality of products.

Checkout Experience

Several reviews highlighted long checkout lines and slow service, indicating a need for more staff during busy times.
  • AC
    Angela Cook
    Dec 28, 2025
    1.0
    Literally do not know how this store is still business. Went in today to EXCHANGE some jeans that my husband got as a gift for Christmas. They were one size too small. I told the woman at the counter that he received them as a Christmas gift, showed her the screenshots of the order number and still had all the original packaging. So she was aware that I did not purchase the jeans myself. Went to the back of the store and found the correct sizes and brought them back up to the from (mind you I had to stand in line first to let them know the situation, then again to exchange) once I finally got to the front for the second time and what does she do? She did a return and put the money back on the card that purchased the jeans originally!!! After explaining the situation 2 times!!!! Like seriously? She literally was told that THEY WERE A GIFT! why would you return the money to the card? KNOWING I WAS NOT THE ORIGINAL PURCHASER? Good lord! so after standing in line and tuning around the store for almost an hour I left empty handed. I could have just purchased the jeans myself, but I refuse to spend any money here. I will just order his jeans through Levi’s website Rather than spend any here. I know if this store closes it will refuse jobs in Poplar Bluff, but honestly some of these employees need to have jobs in a different industry anyway. Retail clearly isn’t for everyone.
  • TH
    Travis Hampton
    Sep 17, 2025
    5.0
    The workers are very nice and helpful
  • AC
    Amanda Castello
    Sep 3, 2025
    1.0
    Really bad customer service. She was too rude not sure how that not come under corporate attention. I prefer wallmart over JCPenney.
  • BD
    Bill D
    Aug 27, 2025
    5.0
    We actually stumbled on this store during a lunch stop. Nice store and great staff, found some great items on sale and walked the store to get over our drive lag. Worth the stop if you're near this store.
  • FL
    Falechia Lynk
    Aug 21, 2025
    4.0
    JCPenney's they're all the same

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Poplar Bluff, MO?

JCPenney offers apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the operating hours for JCPenney in Poplar Bluff?

The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.