Lane Bryant

Reviews

• JF

  Julie Fast

  Apr 18, 2026
  5.0
  The staff at this location is always pleasant & helpful. Whether I'm shopping or handling an online return, I'm always happy to visit the Zona Rosa location in Kansas City.
• RS

  Ross S

  Mar 1, 2026
  5.0
  Came in for a exchange on a top and the manager, i believe her name was Emily, helped me exchange it, she was very helpful and knowledgeable which made the whole process go by smoothly and quickly.
• LJ

  Larry James

  Mar 1, 2026
  5.0
  Emily was super helpful during my visit! Will be back!
• ST

  Sarah trout

  Feb 27, 2026
  1.0
  Terrible customer service. I purchased 3 bras totaling over $160. I was exited about my purchase and removed the tags, after trying them on again at home I decided they had too much padding and attempted to exchange them for something with less padding 4 days later. They had not been worn and I had the receipt. The manager Emily was unwilling to accept the return/exchange and was incredibly dismissive. She said they couldn’t take them back because without the tags they wouldn’t be able to tell what they were, even though the same info on the tag is listed on the fabric tag sewn into the bra. Additionally one of the bras sold to me had a hand written tag on it when I purchased it. Apparently that was good enough to sell it to me but couldn’t be done again if returned. I’m so disappointed and will not be purchasing anything else from Lane Bryant. I truly believe I would have been treated better if returning $10 bras to Walmart.
• HH

  HeIsMySpaceDad

  Dec 26, 2025
  5.0
  Emily was super nice! She helped me find my size and even showed me some styles i would have not considered otherwise.