Business Details
About
Watch Store
Tivol is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.
Location
Hours
Reviews
5.0
1,411 reviews
5 stars
1,393
4 stars6
3 stars3
2 stars2
1 star7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many specific mentions of individual associates like AJ, Lisa, and Kathryn.
Welcoming Atmosphere
The store was described as warm and inviting, with complimentary drinks and a pleasant shopping environment that made customers feel valued.
Expertise
Reviewers highlighted the staff's extensive knowledge about jewelry and watches, which contributed to a positive shopping experience.
Personalized Experience
Many customers appreciated the personalized service they received, with staff taking the time to understand their preferences and needs.
Overall Satisfaction
The majority of reviews reflected a high level of satisfaction, with many customers expressing a desire to return and recommend the store to others.
- RYRobb Yagmin1 day ago5.0AK at the Plaza was super helpful. She fixed my bracelet and, when they didn't service my watch brand any more, she helped me find a place to fix it.
- MHMichael Hawkins4 days ago5.0I have been fortunate to be a customer at TIVOL for few years now...just like my father. This past year brought some change, and we started working with Lynn Lena. My wife and I cannot say enough about working with her. Her attention to detail, communication, and understand are in line with what the TIVOL brand stands for. Again, we are lucky to work with Lynn and look forward to the many years to come of continuing this relationship!
- ABAllison BruntzJan 4, 20265.0When we decided to purchase my husband a Rolex, of course Tivol was the first place to come to mind because of their reputation for excellence. We were fortunate enough to have met Percy, who guided us through the process. She was so knowledgeable, so kind, and kept in touch with us every step of the way. We COULD NOT be more pleased with our experience at Tivol. They even celebrated WITH us when the Rolex came in and made it such a memorable moment. We will be back!
- JWJesse WilsonDec 29, 20255.0Great selection and competitive pricing. Authentic through and through. Found the perfect watch here. I was helped by Percy. She was terrific! knowledgeable and professional! Ask for her. Will return when I need a new watch!
- MDMeagan DexterDec 29, 20255.0Ashton Kate was a patient and super fun personal shopper while I was making a holiday return. Not pushy about budget, picked up on my personal style quick and was kind enough to check with other associates about the durability of my picks since I was shopping for my everyday rotation.
Frequently Asked Questions About TIVOL
What products does TIVOL specialize in?
TIVOL specializes in watches and jewelry, including official Rolex watches as an authorized retailer.
Where is TIVOL located?
TIVOL is located at 220 Nichols Road, Kansas City, MO 64112, USA.
What are the regular business hours for TIVOL?
TIVOL is open Monday to Saturday from 10:00 AM to 5:30 PM, except Thursdays when it is open until 7:00 PM. It is closed on Sundays.
Is TIVOL open on major holidays?
No, TIVOL is closed on major holidays including Thanksgiving (November 27, 2025), Christmas (December 25, 2025), and New Year's Day (January 1, 2026).
How can I contact TIVOL?
You can contact TIVOL by phone at +1 816-531-5800 or by email at info@tivol.com.
Does TIVOL maintain Rolex watches?
Yes, TIVOL is proud to be part of the worldwide network of Official Rolex Retailers, authorized to sell and maintain Rolex watches.
What languages are spoken at TIVOL's store?
English is the primary language spoken at TIVOL.
What nearby stores can I visit after shopping at TIVOL?
Nearby stores you can visit include Cupcakin (cupcake shop) for sweets, The Shade Store (window installation and hardware), and Bare Escentuals (cosmetic and beauty supplies).
Are there any fashion boutiques near TIVOL?
Yes, nearby fashion boutiques include Chanel, Trendz, and Rowan Country Club Plaza, offering clothing and accessories for a stylish shopping experience.
What amenities are available around TIVOL for a full day visit?
Besides shopping at TIVOL, you can enjoy treats from Bruu Cafe (coffee and bubble tea), sweets at See's Candies, and even visit the optometrist at Doctors of Optometry - Country Club Plaza for health needs nearby.