JCPenney

Reviews

• DJ

  Diana Johnson

  2 days ago
  5.0
  Excellent the people are helpful I'm looking for
• FB

  Fran Blake

  3 days ago
  5.0
  They had so many beautiful pieces of clothing today!!
• EA

  Emma Asher

  Dec 23, 2025
  1.0
  0/10 recommend. They hairstylist Maya was kind and took her time with me and she is not at fault here. However, the communication of the salon is so poor. I was told one price several times, and show up to be told its actually 40-50 dollars more. I chopped it up to one bad error, but decided to give them another chance. The next time I went in, they did it AGAIN. They bait and switched me completely blindsiding me while trying to trap me into paying an additional $50-60 dollars (on top of the original $40-50 dollar increase). The manager Katrice is a horrible manager for these crazy upcharges IN THE MOMENT without ANY warning and she has zero compassion. During this appointment, she was gaslighting saying the confusion is MY fault when SHE was the one that booked it for me and did not say anything that I couldn't actually do the services the way that SHE booked them (which mind you, I had her book it the way they had told me to do the PREVIOUS time I was there to avoid any confusion). Then she said if she were to do it that I would be putting her job at risk, even though SHE put herself in that situation. She even said that she cannot make and exception because "she already did last time" which is a huge joke because no exception was made and I DID pay for the services provided. If they had made an exception, then they wouldve comped something to match was i was initally anticipating! BUT NO!!! I sucked it up and paid it because I needed that service and I was trying to assume positive intent that it was truly a mistake. But this time, there was ZERO positive intent, no communication, and once again no "exceptions." All I did was show up to the appointment that I booked through THE MANAGER, and then she tried to con me into paying $50-60 more and made it out to be my fault when she is at fault for not communicating for a SECOND time in back to back appointments with me. How does something like this happen twice??! keep in mind she did not tell me of the "miscommunication" until 35 minutes AFTER my appointment was supposed to have started. I was already in the chair with the gown on, and my hair clipped up. Maya was about to start mixing the color when Katrice came over with her cruel surpises. She then was telling me that this is what corporate has told her to do. So i asked her when she found out of the mistake and she told me 48 hours PRIOR to my appointment! When I asked her why she didn't call me to let me know before so I could prepare, she told me it was her day off. If you are a manager, and you KNOW this is going to be a problem, how DARE you put your customer in a situation as outrageous as this. I am an understanding person, but for this to happen twice and go up exponentially each time is just ridiculous, then to be blindsided in the moment was completely ill-intentioned. All I asked for was appropriate communication. I even booked the appointment WITH her and she still was saying I'm the one at fault. If this happened to me several times, I 'm sure she is bait and switching other clients (which is ILLEGAL by the way). I have never felt so disrespected back to back by a business. It was so cruel that Maya tried to stand up for me and pleaded with her manager to let her color my hair and that this wasn't fair. Maya gave me a brief hug goodbye and I stormed out. If this was at all something that was fair, or that I was in the wrong for, then I think the way my hairstylist stood up for me shows it was in fact Katrice who was the real piece of work here. This is no way to run a business, and I will sway anybody who tries to go here because of her. I am appalled. Please have anyone higher than her reach out to me if you would like to know how all of this went down in detail. I'm happy to speak to you about this disgusting business practice.
• DS

  Diane Slayden

  Dec 23, 2025
  5.0
  Assistant was very helpful and kind. Definitely found exactly what I wanted and needed. Cashiers had lovely smiles.
• HL

  Hailey L

  Dec 13, 2025
  1.0
  0 stars. They advertised a kids Lego event starting at 11. Drove all the way here, walked in at 11 and they were already all out of Lego kits, they decided to start the event an hour early for funsies. I am done shopping at JCP.

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