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JCPenney

4.2
(1187 reviews)

Business Details

(816) 415-2397

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Kansas City, MO location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
8100 N Flintlock Rd, Kansas City, MO
64158, United States

Hours

Reviews

4.2
1,187 reviews
5 stars
641
4 stars
298
3 stars
138
2 stars
46
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, with specific mentions of individual employees who provided excellent service.

Store Condition

Several reviews indicated that the store's cleanliness and organization were lacking, with reports of dirty restrooms and disarray in merchandise displays.

Product Selection

Customers expressed disappointment with the limited selection of clothing, particularly for younger demographics and specific sizes, while some appreciated the variety available.

Checkout Experience

Multiple reviews highlighted slow checkout lines and insufficient staffing during busy times, leading to frustration among customers.

Overall Satisfaction

While some customers had positive experiences and enjoyed the sales, others indicated a decline in quality and service, leading to mixed overall satisfaction.
  • GM
    Grace M
    3 days ago
    5.0
    Norma was fantastic up that the register!! She was so sweet and kind, she told me about the JCP app and handled the register freezing up like a pro! Fantastic customer service!!
  • JC
    Jay Christensen
    5 days ago
    5.0
    Good Clothes. Last of the store still left to get clothes for work. Very empty people wise. More people should go here.
  • DW
    Diana Wilson
    Feb 16, 2026
    5.0
    Quiet but hardly any help from associates on the floor girl's at registers were super nice
  • SB
    Sloane Barden
    Jan 20, 2026
    5.0
    Norma was the best cashier ever JCP give her a raise right now she was so kind and wrapped everything for us read her this review right along the bonus she deserves she was so nice and kind I hope she gets to retire and have a wonderful life
  • SA
    Stephanie Annis
    Jan 18, 2026
    5.0
    Service was great. Had to get a refund on some pajama pants and a shirt I had bought my boyfriend for Christmas because they was a Lil bit to small

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Kansas City offer?

JCPenney offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products with brands like Liz Claiborne and Okie Dokie.

What are the store hours for JCPenney in Kansas City, MO?

The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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