Sunglass Hut at Macy's

Reviews

• JJ

  J

  Aug 28, 2021
  5.0
  Great service. The staff was very helpful and knowledgeable. I left very satisfied.
• EB

  Elizabeth B

  Jun 25, 2019
  1.0
  I bought some sunglasses here last year and the associate told me that my purchase had two automatic warranties: "oops" coverage that expired after a year and lost/stolen coverage. My sunglasses were stolen at a restaurant and so I contacted Sunglass Hut to start the process of paying for a 50% off replacement. The phone number for this Sunglass Hut was not correct (on any form of social media) and so I contacted corporate via email and phone. I found out the lost/stolen coverage was something that had to be signed up for after purchase, although the associate had told me it came automatically. Corporate agreed that the store should honor the 50% off but that I would still have to contact the regional manager about it. Finally, after a month, the store manager calls me and tells me they can't help, even after I explained my situation and why the discount should be honored. This company and particular store doesn't care about their customers and their associates will say anything for a sale. Unfortunately, the only reason I chose to purchase at Sunglass Hut (even though they were more expensive) was because of the lost/stolen warranty offered, so they've lost any loyalty I would have from them. I would not recommend buying from this store. I wouldn't even recommend buying from this company at all since corporate can't hold their stores to any standard. They've lost my business and that of anyone I can convince to purchase their glasses elsewhere.

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