Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Des Peres, MO location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,379 reviews
5 stars
703
4 stars
346
3 stars
177
2 stars
84
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising individual staff while others reported rudeness and lack of assistance.
Store Condition
Numerous complaints about the store's cleanliness and organization, with reports of abandoned areas and dirty fitting rooms.
Checkout Experience
Long wait times at checkout due to insufficient registers open, leading to customer frustration.
Product Availability
Inconsistent stock levels and issues with pricing discrepancies between online and in-store.
Positive Experiences
Some customers had positive experiences with specific employees and appreciated the selection and sales.
- CEChino ErokwuDec 29, 20255.0We went here for portraits and Sheana was amazing! Super professional, patient, and lovely. Made our shoot very nice and comfortable and our memories of it will always be fond.
- CCCDec 26, 20251.0The earring was defective. Wouldn't replace. I tried to replace and they wouldn't even honor THEIR own websites prices. No wonder they're going under. They absolutely suck! Worst company and customer service ever! Don't EVER shop here or online.
- KRKeith Nash REALTORDec 24, 20252.0It was bad. The 2nd floor was abandoned. Lights out everywhere. Liz Clayborn display was dark. Doors to storage areas left open and no stock and damaged drywall in the open storage area. Fitting room area abandoned and graffiti visible. Shoe area was in complete neglect. ( not a customer in sight ) Men's restroom..... Just walking down the hall and the 2 doors into the restroom looks like a subway station. The restroom itself. Standing water in the "hand washing trough" had standing water and some type of mold. Floors.... wow. The area to purchase men's wear ( 3 registers ) was a mess and not functional . In the past there would be hundreds of people in line or shopping in this men's wear area. Area across from the family photo area was just trashed with "people" standing amongst the wreckage. It truly looks like a store closing in 2026. Hope not. Come to this mall for decades and always park and go through this Penny's south entrance. ( So I remember where I park ) Hope for the employees that do work there have options and or the store can turn around. Blessings and Merry Christmas 2025. Photo = South Entrance 12/23/2025
- DGDSSD GamingDec 20, 20251.0More registers? Over an hour waiting in line just to check out. People are working but no one thought let's open another register to help customers. Never coming back here
- KSKieta ShiledsDec 7, 20255.0Westport plaza nice place to shop.
Frequently Asked Questions About JCPenney
What are the operating hours for JCPenney in Des Peres, MO?
JCPenney in Des Peres is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney offer curbside pickup and free shipping for online orders?
Yes, JCPenney provides free shipping and curbside pickup options for online orders at their Des Peres location.
What types of products can I find at JCPenney Des Peres?
You can find a wide variety of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Which exclusive brands does JCPenney offer at the Des Peres store?
The Des Peres JCPenney offers exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
What payment methods does JCPenney accept at the Des Peres location?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa.
Is the JCPenney store in Des Peres wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and public restrooms available for customers.
Where is JCPenney located in Des Peres, MO?
JCPenney is located at 90 W County Ctr, inside West County Center, Des Peres, MO 63131.
What nearby places can I visit when shopping at JCPenney in Des Peres?
Nearby places include Sephora inside JCPenney for beauty products, Build-A-Bear Bakeshop for custom stuffed animals, and Chick-fil-A if you want to grab a quick meal.
Are there any nearby food options around JCPenney at West County Center?
Yes, options include Chick-fil-A, Chipotle Mexican Grill, Snow Factory ice cream shop, West County Mall Food Court, and Auntie Anne's for snacks and meals.
Can I find other clothing and shoe stores near JCPenney at West County Center?
Yes, nearby stores include ALDO for shoes and accessories, H&M for clothing, and Champs Sports for sporting apparel and footwear.