Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Columbia, MO location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,044 reviews
5 stars
524
4 stars
289
3 stars
127
2 stars
50
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, many expressed frustration over the lack of available employees and poor service during busy times.
Store Condition
Numerous reviews highlighted issues with cleanliness and organization, with reports of empty shelves, disorganized displays, and a generally neglected appearance.
Product Selection
Customers noted a decline in product variety and availability, particularly in clothing and shoes, with some expressing disappointment in the outdated styles.
Checkout Experience
Many customers experienced long wait times at checkout due to insufficient staff, with some locations having only one register open.
Pricing and Sales
The store is recognized for its good prices and frequent sales, with several customers appreciating the value and discounts available.
- SSSupa ShaqNov 1, 20251.0Drop my jewelry off to have repair done. Was informed it would take 3 weeks. 2 days before my jewelry is supposed to be ready I receive a phone call requesting an authorization before they can repair my jewelry. First, I drop my jewelry off that was the approval needed for the repairs for my jewelry. Second, what were they doing with my jewelry for the past 2 and 3/4 weeks? Now, I'm going to have to wait another 3 to 5 weeks for my jewelry. I have already been a month and a half without my jewelry. Don't know when it will be ready. There's no compensation for the inconvenience. Basically, the conversation I had made it sound like I just have to deal with it. Also, the cost I was told when I dropped my jewelry off has changed. Makes me wonder am I being lied to.
- ZWZach WiltOct 26, 20254.0Had a hard time peeing on escalator (it was broken)
- GSGlenda ShackelfordOct 22, 20255.0Took my mom shopping I do believe she had a great time cause she loves those coupons
- NNNightbikerTSOOct 16, 20255.0I would go clothes shopping here for school, good selection's
- JJJunior JohnsonSep 26, 20253.0Love J C Penny history saying that it started off as a store for every person..now not as much it needs to turn back time ..with their look and some of the products it just seems it want to serve a certain class of people my opinion... serve every person..from farm to city..from the hood to bel-air they have nice stuff ...but it just not a normal stop for me ...i mean i can find some stuff but nothing excites me about going in...step back in time and look how it all started ..remember the catalog...i remember me as a kid excited to look in that book now its on line which is fine but again no ...go back look in and out of the old stores what made people come to the store ..but the new stores are nice but looks like every store out there nothing stands out .....but still a nice store
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Columbia, MO?
You can find kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, skincare, makeup, and beauty products at JCPenney Columbia.
What are the operating hours for JCPenney in Columbia Mall?
JCPenney is open Monday through Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is JCPenney located in Columbia, MO?
JCPenney is located at 2301 W Worley, inside Columbia Mall, Columbia, MO 65203.
Does JCPenney offer curbside pickup or in-store shopping at this location?
Yes, JCPenney Columbia Mall offers both curbside pickup and in-store shopping options for customer convenience.
What payment methods are accepted at JCPenney Columbia?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa as payment methods.
Are there wheelchair-accessible entrances at JCPenney Columbia?
Yes, the Columbia JCPenney store features wheelchair-accessible entrances.
Is there a beauty salon or spa nearby JCPenney Columbia?
Yes, nearby you can find JCPenney Salon Columbia MO and JCP-Columbia MO Beauty and Hair Salon for beauty and hair services.
Where can I find cosmetics and skincare products near JCPenney Columbia?
Within JCPenney, there's Sephora inside jcpenney, and nearby stores include Merle Norman Cosmetic Studio and Bath & Body Works for cosmetics and skincare needs.
What other clothing stores are located near JCPenney in Columbia Mall?
Nearby clothing stores include American Eagle, Buckle, Torrid, Maurices, PacSun, H&M, and Windsor, offering a variety of styles and options.
Are there places to buy shoes near JCPenney Columbia?
Yes, you can find shoe stores like Buckle, Shoe Dept., and Finish Line nearby for footwear options.