Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Product Quality
Concerns about the quality of open box items, with reports of missing parts and mislabeling of product conditions.
Pricing
Customers noted that while there are good deals on appliances, some prices were higher than expected for an outlet store.
Store Experience
The store layout and accessibility were criticized, with issues related to finding help and navigating the inventory.
Delivery Issues
Several customers reported problems with delivery, including damaged items and poor communication regarding delivery times.
NC
Nathan Camp
6 days ago
4.0
Outlet for Best Buy stores with an incredible selection. I found what I was looking for but had a hard time finding it with the Best Buy website not being the easiest to use to search.
GE
Glen “dont lie” Eaton
Nov 16, 2025
5.0
It is an outlet store for open box items so its not fancy but the staff was extremely nice and polite. You do not have to hunt down help, you scan a QR code and enter a few details then someone comes to you within a few minutes. Smart idea
HL
Hollie Campbell- Lewis
Nov 12, 2025
5.0
They're always so friendly and very helpful The host at the front was very sweet and made sure that her experiences quick and painless and put us with the best salesperson and she was very friendly and very sweet and very knowledgeable for her young age. I always have a great shopping experience
BM
Brandon McCormick
Nov 7, 2025
2.0
Their radios where nice, though I did not find anything for my home. It is a nice store if you are in business for appliances.
IA
irene atieno
Oct 17, 2025
1.0
They sold me a broken washer. It looked new didn’t look like a returned item, but the one they pulled for delivery was scratched and doesn’t work. It displays “inlet error” code and won’t complete the cycle. Trying to get a return is a nightmare. They are even trying to charge me $50 haul away fee for something that doesn’t work. Where has common sense gone? I think it’s the end of the road for me and Best Buy.