DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Customers frequently noted a lack of staff, leading to long wait times and poor customer service experiences.
Selection Variety
While many customers appreciated the large selection of shoes, several expressed frustration over limited sizes and styles available in-store.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported negative experiences, including poor handling of returns.
Store Cleanliness
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
Pricing and Discounts
Customers found prices to be reasonable, especially with available discounts, although some felt certain items were still expensive.
LC
Lynn Colby
Nov 10, 2025
3.0
They didn't have enough staff.
MM
M McNeill
Sep 26, 2025
3.0
men's shoe size and selection are VERY LIMITED. We try to shop there and lately have gone elsewhere.
JK
John Kastning
Jul 4, 2025
5.0
better selection, more accessories, friendlier staff, and cleaner/fuller layout than any DSW I've been to, anywhere.