DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Customers frequently noted a lack of staff, leading to long wait times and poor customer service experiences.
Product Selection
While many customers appreciated the variety of shoes available, several expressed frustration over limited sizes and stock, particularly in men's and children's sections.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported negative experiences, including unhelpful interactions and issues with returns.
Store Cleanliness
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
Pricing and Discounts
Customers found prices to be reasonable, especially with available discounts, although some felt certain items were still expensive.
LC
Lynn Colby
Nov 10, 2025
3.0
They didn't have enough staff.
MM
M McNeill
Sep 26, 2025
3.0
men's shoe size and selection are VERY LIMITED. We try to shop there and lately have gone elsewhere.
KT
Kyle Trenberth
Jun 24, 2019
3.0
Sells cheap shows. Other stores have much better quality shoes.
KK
Katie Rose Kammerude
Dec 7, 2016
5.0
I love this store! They have a great selection especially in the clearance section. The staff are always VERY helpful, like follow you around and help you try on many pairs of shoes helpful! I always go here when I am looking for specific shoes that I want to last!