JCPenney

4.0
1409 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Roseville, MN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1700 W County Rd B-2, Roseville, MN
55113, United States

Hours

Reviews

4.0
1,409 reviews
5 stars
649
4 stars
414
3 stars
193
2 stars
60
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff were praised for being helpful and friendly, while others were reported as rude and unprofessional.

Store Organization

Customers noted that the store is often messy and unorganized, making it difficult to find items.

Product Selection

The store offers a good selection of products and great deals, particularly in clearance items.

Return Policy Issues

Several customers expressed frustration with the return policy and the process, citing difficulties and unhelpful staff.

Store Condition

The store was described as dated and in need of upgrades, with some areas reported as having unpleasant odors.
  • SW
    Susan Westlund
    Nov 1, 2025
    1.0
    I was returning 2 pairs of Gold Toe socks with a receipt because they don’t stay up. I would have been able to handle not getting my money back better, but the manager on duty was rude, didn’t even face me nor was he polite. He simply stated we don’t take it back if it doesn’t have its packaging and he turned away. Poor customer service. Please treat people with respect and be more professional.
  • LH
    Laurie Handberg
    Oct 19, 2025
    5.0
    Still love JCP. Good quality and selection. Wish there were more stores.
  • CM
    Cathy “MemawMitch” Mitchell
    Sep 24, 2025
    4.0
    Not very organised. Find a shirt you love but not in your size and it was on the wrong rack? Well kiss that goodbye, you'll never find a match. However if you're into clearance and it's September, you'll be in luck, seemed like 1/4 of the women's section was a huge clearance rack.
  • RW
    Raquel Dela Cruz Williams
    Sep 24, 2025
    5.0
    They have great selections and so far we always experience great customer service. One of the staff and cashier her name is HALLY, she’s very helpful and got us a great discounts. She did gave us a great day on our shopping experience yesterday. 😊
  • SW
    sarah westfall
    Sep 15, 2025
    1.0
    Was sent wrong size shirt and wouldn't return. Return policy sucks!

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Roseville, MN?

JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products. They carry national and private brands such as Liz Claiborne and Okie Dokie.

What are the store hours for JCPenney at Roseville, MN?

JCPenney is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.