JCPenney

4.0
1419 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Roseville, MN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1700 W County Rd B-2, Roseville, MN
55113, United States

Hours

Reviews

4.0
1,419 reviews
5 stars
651
4 stars
420
3 stars
191
2 stars
62
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff were praised for being helpful, while others were reported as rude or unprofessional.

Store Organization

Customers noted that the store was often messy and unorganized, making it difficult to find items.

Checkout Experience

Many reviews mentioned long lines and inconvenience due to centralized checkout locations.

Product Selection

The store offers a good selection of items, but some customers expressed disappointment with the availability of specific sizes and products.

Cleanliness

While some customers found the store clean, others reported issues with cleanliness in fitting rooms and a persistent unpleasant odor.
  • SG
    Scott Gallas
    4 days ago
    5.0
    Good selection to close and have some really good deals from time to time.
  • BS
    Brooke Sing
    Dec 31, 2025
    2.0
    Looks like a mess and i couldnt find an employee. Not one near the front either. Line was backed up but it was quickly resolved.
  • MO
    M O
    Dec 19, 2025
    2.0
    The ONLY cash register is in ONE spot downstairs. It's so inconvenient.
  • BR
    BD Rail
    Dec 11, 2025
    1.0
    I bought a wedding ring band and it was all paid for. They didn't have the size in stock so a new one was sent to me. Today I see that I was charged twice and there were other charges on my card from JCPennys the day after the purchase and the day after that. My girlfriend also purchased a ring and they sent her the wrong one. I called today and couldn't get through to the operator. Called again and got transferred then hung up on before talking to anyone. Called again and spoke to management saying they cant listen or do anything unless I come in. I don't live in the area. Nice costumer service you have there JCPenny when dealing with fraud! Now I'll have to see about going through the banks and law system. What a pain!
  • RG
    Richard Gehrke
    Dec 7, 2025
    1.0
    On November 28th, I attempted to have my mom's deactivated gift card reactivated per the customer service department handling gift cards. The young man directing people in line asked what I needed when he saw I didnt have anything in my hands other than the gift card. I explained the situation to him and the solution as provided by the 1800 number staff. He then proceeds to tell me that they are not able to do the reactivation and it has to go through the 1800 number. I called again and I again got the same response that they are able to reactivate cards in person. Selection at this store wasn't fantastic either. Fast forward to yesterday, the JCPenney store in Duluth, MN could not have been easier to work with and proceeded to tell me that the staff at Roseville were wrong and yes reactivations take place in store. Frustrating experience but Amy in Duluth was a pleasure to work with. Sadly, the same can not be said about the staff at Roseville. Please do better for your customers.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Roseville, MN?

JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products. They carry national and private brands such as Liz Claiborne and Okie Dokie.

What are the store hours for JCPenney at Roseville, MN?

JCPenney is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.