Sunglass Hut

Reviews

• GB

  Gavin Brackey

  Aug 17, 2025
  5.0
  extremely helpful, respectful, and experienced manager and staff. all in what felt like a very clean setting.
• SK

  Shane Kozak

  Jul 26, 2025
  5.0
  Sunglass Hut is my go-to for shades, and they never disappoint! Their selection is absolutely massive, so you're guaranteed to find the perfect pair to match your style, whether you're into classic Ray-Bans, trendy oversized frames, or high-performance sport sunglasses. What really sets them apart, though, is their staff. Every time I've visited, the employees have been incredibly friendly, knowledgeable, and genuinely helpful without being pushy. They're great at offering suggestions and making sure you find a comfortable fit. Plus, the stores are always clean and well-organized, making the shopping experience a breeze. I recently bought a new pair of Ray-Ban sunglasses there, and the entire process was quick and enjoyable. If you're in the market for new sunglasses, I highly recommend checking out Sunglass Hut. You won't be disappointed!
• JC

  Jennifer Castillo

  Jul 7, 2025
  1.0
  I recently had an unfortunate experience at Sunglass Hut that I feel warrants executive attention. I purchased two pairs of Versace sunglasses, both of which were floor models and visibly worn. The associate assisting me acknowledged their condition and offered to check with a manager to see if new pairs were available. He later said, “It looks like these are the last ones—we can try cleaning them for you.” At no point was I informed the items were final sale, nor does my receipt indicate this. A week later, after giving it thought, I returned to the store to express my dissatisfaction with the purchase and request a return. The associate immediately stated that the sunglasses were not in good condition and that he had already spoken to management, who decided they would not be accepting the return. I remained calm and professional, but instead of simply ending the interaction respectfully, he became argumentative. When I told him it wasn’t necessary to argue, he responded by calling me rude—despite the fact that I handed the items back with a positive attitude and didn’t press the issue. He continued to argue with a mean look on his face and I said I’m not going to argue just put my sunglasses back in and give me my bag back, and he said that was rude. I said no Rude is sitting and arguing when you already said no. Frankly, the tone and demeanor he exhibited were unprofessional, bordering on hostile. For a brand that aligns itself with luxury and high-end customer service, this level of treatment is unacceptable. The lack of transparency during the sale, combined with poor communication and a defensive attitude during my return attempt, left a lasting negative impression. I hope Sunglass Hut reevaluates how it trains its staff on customer communication, especially when handling returns or concerns. The sunglasses may have been expensive, but what I value most as a customer is respectful and professional service—which I did not receive.
• GC

  Gus Caravello

  Mar 14, 2025
  5.0
  Friendly and helpful

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