Dr. Martens Mall of America

Reviews

• AA

  Ari Adams

  Mar 6, 2026
  5.0
  Sarah, Carla, and Mia were absolutely fantastic! They were so attentive and informative! I feel like I really made a great investment that I can feel confident about caring for in the long term. Their kindness and customer service skills were incredible and they truly made my night with great conversation!
• PT

  priya tuttle

  Mar 5, 2026
  5.0
  I had such a great experience at Dr. Martens thanks to Kelsey! She was incredibly kind, helpful, and genuinely such a gem. It’s rare to come across someone who makes the whole shopping experience feel so welcoming and easy. I’m so happy I had the chance to meet her—she really made my visit special. Thank you, Kelsey!
• XW

  Xinyi Wang

  Feb 7, 2026
  5.0
  Kelsey helped me try on at least 6 different pairs of shoes and compared different sizes with soles. Fantastic service and help. Left with the new year of the horse boots. Thank you so much. To other customers, highly recommend coming into the store over online purchase for your docs!
• FO

  Felicia Oriana

  Nov 23, 2025
  5.0
  The wonderful team of Kelsey, Maily, and Austin made visiting this store really welcoming. My friend and I are always anxious to be a bother with our questions, but we were met with gracious and thorough answers, as well as infinite different colors and sizes of the same shoe to try on! We had walked in before closing hours and everyone there had the most kind-hearted energy I could ask of anyone working right to the end of the shift. I don’t think I would have ended up with the shoes I did, had it not been for their help!
• KF

  kenzie ferrozzo

  Nov 18, 2025
  3.0
  i’ve usually had great experiences at this store, however i noticed today the sales-ey commission attitude after i asked for a pair of shoes and the associate brought out another pair i didn’t ask for and tried to sell me on them. amongst other odd comments.

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