ALO

Reviews

• TF

  Tina Funari

  4 days ago
  1.0
  I was so disappointed with the customer service. I bought my daughter a sweatshirt she needed to exchange for the exact same just a size up. We had a coupon when purchased and they would not exchange and honor the purchase price. They said I would need to return online. This makes no sense and the cashier was extremely rude. Her name was Lucy. For the price I expect better customer service. At least friendly and not rude. I will not be back. Lululemon has WAY better customer service!!
• BB

  braxton

  Mar 4, 2026
  1.0
  felt very uncomfortable due to a male employee at this store… keep your daughters away this man should not be working here
• CL

  CJ Lewis

  Feb 13, 2026
  1.0
  I have been into Alo Mall of America handful of times now. I am a white women in my early 30's tall athletic built. I never get any help from the employees. I have noticed when young girls in their teens come in, employees go over to them and make sure they are finding everything okay. My mother has experienced the same experience. The employees do not help her but help the young girls. The clothes are really expensive so who do the employees think can afford to buy them, mother or young girls. Really disappointed with the staffing here. Are the employees told to act this way from upper management?
• JG

  Jenna Glass

  Jan 4, 2026
  5.0
  Nick is the sweetest! So helpful, even though the mall was incredibly hectic and high stress right before the holidays. I had a great shopping experience here when shopping for my daughter’s Christmas present.
• NW

  Nastin Westwood

  Dec 4, 2025
  4.0
  I am very disappointed with the delivery process and the overall experience with the ALO website. In October, there was a 30% discount, and I was excited because I had been wanting to order the beige ribbed set, the top and the pants, for a long time. I placed the order through the app, and there were only a few items left in stock, so I managed to get them just in time. The top arrived within a few days, which was great. However, the app then informed me that the pants were delayed and would be shipped later as the second part of the order. I waited for a long time. Later, the app showed that the pants were out of stock, and that I had to wait until they were restocked. Then a restock date started appearing, but it has kept getting pushed further and further back. I contacted customer support three times, because I ordered pants that were in stock, not a preorder. Support apologized, but said they couldn’t help. One agent even suggested filing a “lost package” claim, so that I could receive the pants faster. I waited a week, but nothing happened. Today, I contacted support again and was told that it’s impossible to file a lost-package claim for an item that is considered a preorder and has not been shipped. I asked them not to promise customers faster shipping through a lost-package claim if that option doesn’t apply to preorder items. Today they once again told me they would do everything they can. I truly hope these pants arrive at least by the end of this year. I needed this set for an event, and of course, I didn’t receive it in time. I placed the order on October 28th. I am very upset, I don’t want a refund, I simply want the pants I ordered.

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