ALO

Reviews

• JG

  Jenna Glass

  Jan 4, 2026
  5.0
  Nick is the sweetest! So helpful, even though the mall was incredibly hectic and high stress right before the holidays. I had a great shopping experience here when shopping for my daughter’s Christmas present.
• NW

  Nastin Westwood

  Dec 4, 2025
  4.0
  I am very disappointed with the delivery process and the overall experience with the ALO website. In October, there was a 30% discount, and I was excited because I had been wanting to order the beige ribbed set, the top and the pants, for a long time. I placed the order through the app, and there were only a few items left in stock, so I managed to get them just in time. The top arrived within a few days, which was great. However, the app then informed me that the pants were delayed and would be shipped later as the second part of the order. I waited for a long time. Later, the app showed that the pants were out of stock, and that I had to wait until they were restocked. Then a restock date started appearing, but it has kept getting pushed further and further back. I contacted customer support three times, because I ordered pants that were in stock, not a preorder. Support apologized, but said they couldn’t help. One agent even suggested filing a “lost package” claim, so that I could receive the pants faster. I waited a week, but nothing happened. Today, I contacted support again and was told that it’s impossible to file a lost-package claim for an item that is considered a preorder and has not been shipped. I asked them not to promise customers faster shipping through a lost-package claim if that option doesn’t apply to preorder items. Today they once again told me they would do everything they can. I truly hope these pants arrive at least by the end of this year. I needed this set for an event, and of course, I didn’t receive it in time. I placed the order on October 28th. I am very upset, I don’t want a refund, I simply want the pants I ordered.
• JE

  Jing Engler

  Nov 23, 2025
  1.0
  The worst customer service with one of the store manger( I wish I could find her name) . I tried to return my top because there was a stain on it. She has dark brown hair and wearing pair of glasses. She looked at me ask what's wrong with the shirt. I said there is a stain on it. She said where is your tag. I said oh, its at bottom of the bag. It was like this when I received it. She said then I can't do return. I was so shock she said that. The tag actually is a safety pin you can put it on and take it off easy. The tag wasn't on when i get it . I didn't lit it back just leave where it was and tried to return it. I looked at her confused. Then she left me with the other caisher. The cashier was really nice to me and found another manger helped me. I don't think that lady should be manger . Not professional at all!

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