JCPenney

4.0
1311 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Westland, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
35000 W Warren Rd, Westland, MI
48185, United States

Hours

Reviews

4.0
1,311 reviews
5 stars
650
4 stars
329
3 stars
173
2 stars
64
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude or unhelpful.

Store Condition

The store is generally clean and well-organized, but some customers noted it feels dated and in need of modernization.

Product Availability

Customers appreciate the variety of clothing and sales, but there are complaints about limited stock and poor selection in certain departments.

Checkout Experience

Long wait times at checkout are a common issue, with some customers expressing frustration over slow service.

Sales and Promotions

While many customers enjoy the sales and discounts, there are complaints about misleading pricing and issues with honoring sale signs.
  • DC
    Diane Cote'
    Jan 6, 2026
    5.0
    I love JC Penny ~ clothes, home, salon Everything!!!
  • SS
    Star Salazar
    Jan 3, 2026
    5.0
    Like shopping here when they have there sales. Purchased a really nice comforter and the quality is Awesome and it was over half off.
  • MC
    Mariah Crawford
    Dec 21, 2025
    5.0
    This place has all your values for a sale discounted price. I encourage to go and get your Christmas shopping done here for this year for a quick and easy gift shopping for your family and friends! I love everything about this store! They are very flexible about your spending habits and budget friendly plus inhabitable. Thank you for my special gifts that are here early by surprise.
  • PM
    Paul Markus
    Dec 6, 2025
    4.0
    Scott greets and helps with a smile!
  • DW
    Dorothy Williams
    Nov 30, 2025
    5.0
    Went to the Westland Jcpenny Hair Salon GREAT stylist named Ms. Dee. She did a short pixie cut, It was AWESOME!! Fast service good atmosphere! Found my new stylist!💯

Frequently Asked Questions About JCPenney

What types of products can I find at the JCPenney Westland, MI store?

The store offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the operating hours of the JCPenney store in Westland, MI?

The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 12:00 PM to 6:00 PM.