Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Westland, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,305 reviews
5 stars
644
4 stars
328
3 stars
174
2 stars
64
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed; while some customers praised friendly and helpful employees, others reported rudeness and poor service.
Store Cleanliness
The store is generally noted as clean and well-organized, although there are serious concerns about cleanliness in specific areas, including reports of bedbugs.
Product Selection
Customers appreciate the variety of clothing available, but many express dissatisfaction with the overall selection and quality, particularly in certain departments.
Pricing and Sales
While some customers find great deals and reasonable prices, others feel that prices are high and sales are misleading.
Store Hours
Several reviews mention dissatisfaction with the store's opening hours, suggesting that earlier opening times would improve customer experience.
- ASAnthony SledgeNov 11, 20253.0Long waits at check out. Always an issue with the register or computer 🙄
- WRWarren RobersonNov 1, 20251.0Going to Kohls for now on I bought the wrong size and couldn’t return items a few days later. Since clothes were, “wrinkly” terrible policy probably why Amazon will end JC Penny.
- NENicholas EnyikaOct 21, 20255.0You can get quality wears here
- SGSunflower GoddessOct 18, 20251.0You have some very unfriendly women working there. Not greeting customers , this woman literally said hello to one customer but then didn't say anything to me. The cashiers were giving a snare at me. They had an overall nasty disposition.
- JCJames ConleySep 18, 20255.0I stopped in for a moment, and left with alot of stuff. They had a great sale, and selection, the staff was very friendly and helpful. I will start coming here more, usually go to the dearborn location, but this one is nice!
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney Westland, MI store?
The store offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours of the JCPenney store in Westland, MI?
The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does the Westland JCPenney offer curbside pickup and free shipping options?
Yes, JCPenney provides free shipping and curbside pickup services for customer convenience.
What payment methods are accepted at the JCPenney Westland location?
They accept American Express, Discover, Mastercard, Visa, and checks; debit cards are also accepted, and cash is not required.
Is the JCPenney store in Westland wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance to accommodate all customers.
Does JCPenney Westland have public restrooms and in-store shopping available?
Yes, the store provides public restrooms and allows in-store shopping.
What are some nearby beauty salons and spas customers can visit around JCPenney Westland?
Nearby beauty and wellness spots include Tai Ji Wellness and Wonder Momma Nail Salon, perfect for a relaxing visit before or after shopping.
Are there any nearby children’s clothing stores close to JCPenney Westland for family shopping?
Yes, Justice is a nearby children's clothing store that offers a variety of apparel options for kids.
Where can customers find jewelry stores near JCPenney Westland?
Nearby jewelry stores include Helzberg Diamonds and Kay Jewelers, ideal for those looking to complement their purchase.
What amenities are available in the Westland Shopping Center where JCPenney is located?
Westland Shopping Center hosts a variety of stores and services including restaurants like Kerby's Koney Island, a playground area for kids, and other shopping options.