Tiffany & Co.

Reviews

• JG

  John Galt

  Mar 5, 2026
  1.0
  Horrible customer service, I buy a necklace for my wife and it’s too short, take it back pay to get it extended, wait weeks and pick it up but now it’s too long, talk to corporate customer service they say no charge for shortening, go to store they say I have to pay again to shorten it. Now I have a too long necklace and what was supposed to be a nice gift is now a painful memory. Never going through that again. Go somewhere where else with helpful sales people.
• RR

  Rileedj7317

  Mar 1, 2026
  5.0
  Blythe was absolutely wonderful. She provided exceptional customer service and completely changed my experience with Tiffanys. I’ve previously been hesitant to purchase more jewelry due to poor service in the past, but working with Blythe was a much better experience. If I’m able to work with her again in the future, I would continue purchasing from Tiffany’s!
• RB

  Ren Brooks

  Feb 25, 2026
  2.0
  Dear Tiffany & Co. Customer Service, I hope this message finds you well as i did take a few week to write this up. I am writing to express my concerns regarding a recent experience I had at your store that was disheartening and disappointing, particularly concerning an interaction with an associate named Kristen. During my initial visit, I brought in a necklace for a cleaning service. From the moment I entered, I felt an uncomfortable atmosphere that escalated throughout the interaction. Kristen, the associate who assisted me, made a series of unwarranted assumptions about my jewelry. Without even taking a close look at the necklace or engaging in any meaningful dialogue, she accused me of having fake jewelry. This accusation was not only inappropriate but felt deeply personal and offensive. It's disheartening to encounter such behavior in a reputable establishment, particularly one that prides itself on luxury and customer service. After cleaning my necklace, I was left dissatisfied with the results. The jewelry appeared dull and lacked the sparkle that one would expect after a cleaning, especially for a service costing $25. I felt that the cleaning was rushed and did not reflect the quality that Tiffany & Co. is known for. It was a frustrating experience, especially given the investment I have made in your brand. On a positive note, I returned to the store on a separate occasion and had the pleasure of being assisted by Anna. Her service was a breath of fresh air. She took the time to thoroughly clean my necklace, and the result was outstanding. The sparkle and shine were restored, and Anna's professionalism and friendliness made the experience enjoyable. It was a stark contrast to my previous visit, and I left feeling appreciated as a customer. I believe it is crucial for your team to be aware of how interactions with customers can significantly impact their perception of your brand. While I understand that mistakes can happen, the experience I had with Kristen was not just a simple oversight; it was an encounter that left me feeling marginalized and disrespected. I would like to suggest that more training on customer relations and sensitivity could benefit your associates, ensuring that every customer feels valued and respected, regardless of their background. Additionally, I hope that my feedback can inspire further discussions on how to maintain the high standards of service that Tiffany & Co. is known for. Thank you for taking the time to read my feedback. I look forward to hearing from you regarding this matter. Best regards, Ren
• A

  강여운

  Feb 18, 2026
  5.0
  I had amazing experience with Blythe and Christine! They were incredibly dedicated and took the time to find the perfect ring size for me while also showing me other beautiful pieces. Since my index finger size was between 4.5 and 5, we had to struggle a bit to find the right fit, and I eventually had the ring resized. From leaving it for repair to picking it up, the entire process was very smooth and pleasant. It was truly an enjoyable experience, and I will definitely be visiting again in the near future.
• JZ

  Jenny Z

  Jan 17, 2026
  5.0
  Blythe is absolutely wonderful! She is incredibly patient, kind, and never pushy. She helped me with my sizing concern immediately and made the entire process so easy and comfortable. If you’re visiting Tiffany, I highly recommend asking for Blythe. She truly cares about her clients.

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