Business Details
About
Shoe StoreFashion Accessories Store
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Steve Madden, Nine West, Calvin Klein, Converse, and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States and Puerto Rico, as well as nearly 400 leased departments for other retailers under the Affiliated Business Group.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
New Location - DSW Designer Shoe Warehouse
360 John R Road, Troy, MI
48083, United States
Hours
Reviews
4.2
415 reviews
5 stars
228
4 stars
91
3 stars
56
2 stars
19
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude interactions and poor handling of issues.
Store Organization
Generally noted as clean and organized, but some customers found the layout cluttered and inventory limited.
Product Selection
Customers appreciated the variety of women's shoes but expressed disappointment in the limited selection for men and children.
Pricing
Competitive prices and good sales were highlighted, though some customers felt prices were high for certain items.
Online Orders
Issues with online order pickups and exchanges were frequently mentioned, with some customers preferring to shop online instead.
- AAABELANNEOct 6, 20251.0Awful: went to pick up an online order & after trying on shoes, 1 pair didn’t fit. Cashier was supposed to have cancelled 1 pair of shoes, but instead charged me twice…contacted customer service without any solution. Do not shop here!!! Especially if picking up an online order….
- CMChamere MacDanielSep 25, 20255.0Found whatI was looking for!!!
- AWAlicia WitkopSep 11, 20252.0Needed new shoes for the spouse and went straight for the clearance first, immediately an employee let me know about sales and directed me to the information without taking up a lot of time. The cashier was really sweet, had a lot of cute accessories, so we chatted while we waited for change. Really cool. Went back for a second pair and while we were comparing two boxes the employee was already trying to put them away, but we were six feet from where we got them. Seems like time they could have spent sweeping the men's clearance section, because it's crunchier than fresh snow.
- LSLesley SandAug 13, 20251.0I purchased shoes at the Sterling Heights location. I wanted another size which they did not have, however was told they had the size at the Troy store. I took the shoes to the Troy store to exchange if the half size fit a little better. The price for the shoes at the Troy store was not on sale so they would not give me an even exchange. When I ask the manager if I returned my discounted shoes; what would she sell them for she said full price. Since the store would lose nothing, why not do a courtesy for the customer.
- SDSteven DJul 26, 20254.0I buy my shoes from here so the wife can collect points. Great selection 👍🏼
Frequently Asked Questions About New Location - DSW Designer Shoe Warehouse
What types of products can I find at New Location - DSW Designer Shoe Warehouse?
You can find shoes, boots, handbags, and jewelry for men, women, and kids from various designer brands.
Where is New Location - DSW Designer Shoe Warehouse located?
It is located at 360 John R Road, Troy, MI 48083, in Oakland Plaza.
What are the store hours for New Location - DSW Designer Shoe Warehouse?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and 11:00 AM to 7:00 PM on Sunday.
Does New Location - DSW Designer Shoe Warehouse offer delivery services?
Delivery is not offered, but in-store pickup is available for orders.
What payment options are accepted at New Location - DSW Designer Shoe Warehouse?
They accept Afterpay, American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact New Location - DSW Designer Shoe Warehouse?
You can call them at +1 248-307-1428 or email info@dswinc.com.
Is there a rewards program available at New Location - DSW Designer Shoe Warehouse?
Yes, they offer a free Rewards program called DSW Rewards where members can earn certificates and special offers.
Are there other shoe stores nearby New Location - DSW Designer Shoe Warehouse?
Yes, nearby shoe stores include Shoe Carnival, Famous Footwear, and another DSW location.
What nearby dining options are available around New Location - DSW Designer Shoe Warehouse?
Nearby dining options include Mochinut Troy, a specialty bakery, and Kerby's Koney Island, a hot dog restaurant.
Are there any nearby entertainment or shopping venues close to New Location - DSW Designer Shoe Warehouse?
Yes, there are several including Michaels Stores for crafts, Kids Empire Troy arcade and playground, and T.J.Maxx department store.