The sales associate who helped me was very kind and respectful, but the store manager was rude and unprofessional. When I explained that the belt had a manufacturing defect, she refused to listen and tried to blame me even though it’s clearly not my fault, since I didn’t make the product. It was disappointing and unfair to be treated this way
IA
Israa Alasadi
Oct 20, 2025
1.0
Extremely disappointing experience. I’ve been loyal to Louis Vuitton and using Ombre Nomade for years, but my recent refill smelled completely different and didn’t last at all. When I asked for help, (Miles Ploucha) was rude, arrogant, and completely unprofessional. He treated me with zero respect. This is unacceptable for a luxury brand like Louis Vuitton — management needs to address this behavior immediately.
KG
Kellie Green
Jul 3, 2025
5.0
LV at Saks customer service is phenomenal. I had a mishap with a package that was delivered to Saks LV and the team went above and beyond to reslove the issue. There was not a time during the mishap that anyone was dismissive to me. It was all hands on deck. I really appreciated that. Awesome job LV at Saks!!!
AA
Andrea
Jun 26, 2025
5.0
Go here instead of the LV store in the mall. Lisa is the best!
GG
Gigi
Jun 22, 2025
3.0
Great store, just wished Model Lee Felix came with the items… :(
Frequently Asked Questions About Louis Vuitton Troy Saks
What are the Louis Vuitton Troy Saks store hours?
Louis Vuitton Troy Saks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Where is Louis Vuitton Troy Saks located?
It is located at 2901 West Big Beaver Road, Sommerset Collection Mall - South, Troy, MI 48084, USA.
What payment methods are accepted at Louis Vuitton Troy Saks?
They accept American Express, cash, MasterCard, and Visa.
Can I shop in-store and also have items shipped when visiting Louis Vuitton Troy Saks?
Yes, the store offers both in-store shopping and complimentary shipping for online orders.
What types of products does Louis Vuitton Troy Saks offer?
They specialize in leather goods, sunglasses, fashion, and accessories with a focus on elegance, inspiration, and innovation.
How can I contact Louis Vuitton Troy Saks?
You can reach them by phone at +1 248-643-4606.
Where can I find more information about Louis Vuitton Troy Saks online?
More information is available on their website at https://us.louisvuitton.com/eng-us/point-of-sale/usa/louis-vuitton-troy-saks?utm_source=yext&utm_medium=organic&utm_campaign=store_listing_storepage and on their Facebook page.
What notable stores are near Louis Vuitton Troy Saks in the Sommerset Collection Mall?
Nearby stores include Macy's, Gucci - Troy Somerset Men's, Michael Kors, Nike Somerset Collection North, and Kate Spade, providing a diverse shopping experience.
Are there dining options near Louis Vuitton Troy Saks for a meal or coffee break?
Yes, close by you can find Starbucks for coffee, Sbarro for pizza, and Salad Sensations for salads, ideal for a break during your shopping trip.
What beauty and salon services are available near Louis Vuitton Troy Saks?
Nearby you can visit Bashar Salon and HB Salon for beauty and hair care services, along with Kiehls for cosmetic and beauty supplies.