kate spade new york is all about joy and modern sophistication. That's why we're the ultimate destination for purses, work totes, bucket bags, shoulder bags (and more!) that inject chic, polished ease into your everyday style. Our stores provide a luxury retail experience, offering unique styling and personal shopping. Drop in to see and shop the latest, from handbags to wallets, shoes, earrings and more. Visit us at 2800 West Big Beaver Road, Troy, MI 48084, or contact us at (248) 458-2025.
Does the The Somerset Collection location accept online returns?
Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).
Does the The Somerset Collection location accept online exchanges?
If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.
Does the The Somerset Collection location offer price adjustments?
Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.
Does the The Somerset Collection location offer warranty returns?
For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
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• Style number (can be found on the white tag inside the product)<br/>
• Photos of the item clearly showing the problem<br/>
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)
How do I pick up my BOPIS (buy online pickup in store) order?
• When can I pick up my purchase?<br/>
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.<br/>
• What information do I need to pick up my order?<br/>
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.<br/>
• Where do I go when I arrive ?<br/>
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.<br/>
• How long will the store hold my order for?<br/>
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.<br/>
• I can't pickup my order right away. Can I request an extension?<br/>
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.<br/>
• How can I cancel or return my order?<br/>
If you would like to cancel or return your order, please refer to our return policy.
Do you accept Klarna in store?
You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.
What types of products does Kate Spade at The Somerset Collection offer?
Kate Spade offers purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, focusing on joy and modern sophistication.
What are the Kate Spade store hours at The Somerset Collection in Troy, MI?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Can I return or exchange items purchased online at the Kate Spade Somerset Collection store?
Yes, items purchased on Katespade.com can be returned or exchanged at the Kate Spade specialty shop, excluding airport and department stores. Exchanges must be within 30 days of receipt.
Does the Somerset Collection Kate Spade store offer price adjustments?
Items purchased at full price still in stock are eligible for a one-time price adjustment within 7 days of purchase, excluding final sale or discounted items. Bring your original receipt to the store.
How do I pick up a buy online pickup in store (BOPIS) order at Kate Spade?
You'll receive an email when your order is ready, usually within three hours. Bring your order confirmation and valid ID, notify an associate upon arrival, and pickup must be within 48 hours unless an extension is requested.
What payment options are accepted at the Kate Spade store in Troy?
The store accepts American Express, Cash, Discover, Klarna, Mastercard, PayPal, and Visa.
Does Kate Spade's Somerset Collection location accept Klarna for payments in-store?
Yes, by setting up Apple Pay or Google Pay for the Klarna digital credit card, Klarna payments can be made just like other contactless payments at supported stores.
What nearby dining options are available around Kate Spade at The Somerset Collection?
Nearby you can find food options like Greens and Grains Salad Company, The Peacock Cafes Food Court, Zoup, Chick-fil-A Somerset Collection, and China Town Chinese Restaurant for a variety of meal choices before or after shopping.
Which nearby stores can complement my shopping experience when visiting Kate Spade at The Somerset Collection?
Close by are fashion and accessory stores like Marlee’s by Tapper’s, Foot Locker, Buck Mason menswear, Jimmy Choo, gorjana jewelry, BareMinerals Boutiques, and Gucci for additional stylish options.
Are there any nearby home goods or specialty stores near the Kate Spade store at The Somerset Collection?
Yes, nearby specialty stores include Lovesac for home goods, Diptyque Troy Somerset for beauty supplies, and Amazon 4-star for a curated selection of products, providing a diverse shopping experience.