Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Troy, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,936 reviews
5 stars
1,013
4 stars
517
3 stars
262
2 stars
70
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as unhelpful or rude.
Store Condition
Many customers noted that the store is often unorganized and in need of updates, with some areas being too warm or having broken escalators.
Product Selection
Customers appreciate the variety of products available, but some expressed disappointment in the limited inventory and quality of clothing.
Sales and Discounts
The store is frequently praised for its sales and discounts, with many customers finding good deals on a range of items.
Online Experience
Several customers had positive experiences with online orders and curbside pickup, although some faced issues with in-store fulfillment.
- JBJeffrey BinnsNov 7, 20254.0It's alive
- JKJoy KrauseOct 27, 20254.0I didn't get my coupon on my Gmail. I had to open a charge to get my discount.
- HRHana RestumOct 24, 20255.0Sale was excellent! So are the salespeople!!
- KKKBOct 22, 20254.0It’s a decent JCPenney, but it could use some updates and better organization. A few years ago, the store was always neat and well staffed, but now there seem to be fewer employees. Also, I don’t appreciate being pushed to apply for a credit card after I’ve already said no, that part really takes away from the shopping experience. Overall okay.
- MGMurali GopalSep 9, 20255.0Nice store with many options to select your gift needs suppoive staff
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Troy, MI offer?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products, including national and private brands like Liz Claiborne and Okie Dokie.
What are the store hours for JCPenney at Oakland Mall in Troy?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Troy provide curbside pickup and free shipping options?
Yes, JCPenney offers both free shipping and curbside pickup services for customers.
What payment methods are accepted at the JCPenney store in Troy?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa payments.
Is JCPenney in Troy wheelchair accessible and does it have a public restroom?
Yes, the store has a wheelchair accessible entrance and public restrooms available for customers.
Are clothing and shoes for both men and women available at this JCPenney location?
Yes, the store sells clothing and shoes for both men and women.
Where is JCPenney located in Troy, MI?
JCPenney is located at 700 W 14 Mile Rd inside Oakland Mall, Troy, MI 48083.
What nearby beauty stores can I visit before or after shopping at JCPenney Oakland Mall?
You can visit Sephora inside JCPenney and Francie Styles beauty salon, both nearby for skincare and beauty services.
Are there any entertainment options near JCPenney in Oakland Mall?
Yes, nearby entertainment includes Varcade PvP Arena arcade and Sparks Pinball Museum & Arcade for fun gaming and activities.
What dining options are available near JCPenney at Oakland Mall?
You can enjoy snacks or quick meals at Auntie Anne's Pretzels located nearby in Oakland Mall.