Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Traverse City, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
775 reviews
5 stars
329
4 stars
210
3 stars
115
2 stars
48
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.
Store Condition
Many reviews mention the store being messy or in poor condition, with some noting improvements recently.
Sales and Pricing
Customers appreciate the sales and deals available, but there are concerns about misleading pricing and high regular prices.
Inventory Issues
Several customers expressed disappointment with low inventory and limited selection, particularly for specific sizes and items.
- RRRichard Craig Riffenburg2 days ago4.0I took a pair of pants into the changing room. White tile on the floor. For which made it easy to see pubic hairs. Not one, many. They need to clean everytime someone leaves. Like clearing a table at a restaurant. Common sence is not common anymore.
- SKSusan KairysJan 1, 20265.0Got a Liz Clayborn faux fur vest on sale$30. Reg $100. Get it while you can.
- AAAlycynDec 18, 20251.0We waited in line at the register for 15 minutes while the cashiers were leaving and coming back, which is understandable if they were helping people. After this long waiting, we attempted to go to the jewelry counter, and the woman working today at this time looked at us, assumed we didn’t want to buy any jewelry, and deliberately left us to wait on someone around the other side of the counter. I was approaching the counter to just ask if we could check out there, she looked at us and said “well she’s buying jewelry” about another shopper. I waited behind this shopper patiently, and she explicitly left us and avoided eye contact to wait on someone else. It’s one store, are you for real?
- IDIssac DunhamNov 29, 20252.0This is not a review of the staff at this JCPenney. More so of the scummy business practices of all JCPenny stores. I think that saying JCPenney has misleading sales and prices is like beating a dead horse at this point, but it's still just as baffling every time I see it happen. I would say just don't shop at this place in general, no matter the "deals" or "savings". If you think you saved money, you didn't. A couple of the tactics I saw during my visit was: - two articles of clothing with the exact same name, being sold on the same sale shelf, but different prices. They were not the same article of clothing and there is no reason they shouldn't have had different names, they were doing it to mislead the customer. - sale signs above clothing that are not applicable to the sale - low quality products being sold exclusively on black Friday in place of their regular stock. - sales prices that are overpriced compared to the everyday price of the same clothing at other stores.
- AEAnthony EvichNov 29, 20251.0Rude store employee hung up when I inquired about cancelling a pickup order. No wonder JCPenny is going extinct
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Traverse City?
JCPenney offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products such as skincare and makeup.
What are the JCPenney store hours in Traverse City?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney in Traverse City offer curbside pickup and free shipping?
Yes, JCPenney provides free shipping and curbside pickup options to enhance your shopping convenience.
What payment methods does JCPenney accept at the Traverse City location?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa for payments.
Is the JCPenney store in Traverse City accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance for customers with mobility needs.
Where is JCPenney located in Traverse City?
JCPenney is located inside the Grand Traverse Mall at 3300 S Airport Rd W, Traverse City, MI 49684.
Which nearby stores can I visit for clothing and accessories near JCPenney?
Nearby clothing and accessory stores include American Eagle Outfitters, H&M, Maurices, The Buckle, and francesca's all located in the Grand Traverse Mall area.
Are there any beauty or spa services near JCPenney in Traverse City?
Yes, nearby beauty and spa options include Regis Salon, Ninety's Nails, Premier 31 Salon, Health Life Acupressure, and BB’s Threading and Henna at GT Mall.
What dining options are available near JCPenney in the Grand Traverse Mall?
Dining options nearby include Starbucks for coffee, BB’s Froyo for frozen yogurt, Steakout Grill for American food, and Subway for sandwiches.
How can I find JCPenney in Traverse City if I'm using public transit or visiting the mall?
JCPenney is located inside the Grand Traverse Mall at 3300 S Airport Rd W, making it easy to find while visiting the mall or using nearby transit options to the shopping center.