Mixed experiences with staff; some customers reported helpful and friendly service, while others encountered rude or unhelpful employees.
Store Cleanliness
Several reviews mentioned cleanliness issues, particularly in the bathrooms and on display items.
Product Availability
Customers appreciated the variety of products available, but there were complaints about items being out of stock or misrepresented online.
Checkout Experience
Long wait times at checkout and issues with payment processing were noted, indicating a need for better staffing and system reliability.
ES
E.J Sanborn
Dec 10, 2025
1.0
I would give this store negative stars if I could. I went into this store at about 6:30pm on 12/10. First off its almost impossible to find anyone to help you. I asked a couple of employees chatting in clothing where an item was they couldn't be bothered. There reply was "we don't have them" I found them on a rack not even 5 feet away. The worse part of the whole thing was when I went to check out (by the mall entrance) there was no cashier near by. So I asked the guy straightening a rack near by if I could check out there. Slowly the cashier (90992)finally walks over no greeting or anything the whole time he acted like I was an inconvenience. He then rang up the slippers i was buying but before he bagged them he took it upon himself to cut the tags off and remove the hanger. When I asked him why he did that he replied "I just sometimes do that" no apology or anything. So I asked him if there were anymore and he had the audacity to reply "I don't know, you'll have to go look." I said return them. He then had to call a manager up for approval. When she came up she was mor concerned about bantering with him. She didn't even ask why the return. So as I was leaving I talked to the same manager that was just as inconvenienced by me talking to her. The manager clearly needs to be retrained on customer interactions, and the cashier clearly shouldn't be working in retail.
SW
Sansaray Walls
Dec 2, 2025
5.0
I was at Dunham’s this past Saturday (Black Friday weekend) hoping to snag a good deal on quality shoes for my husband. After searching the aisles and going back and forth with my husband over the phone—he was out of town—we finally agreed on a pair that showed as “in-stock at store” on their website.
One associate couldn’t find them on the floor and suggested speaking with a manager who might be able to order them. Then I met Darren, who truly went above and beyond. He asked around, took my info for a manager to follow up, and really stuck with me through the whole process.
WONFERFUL STAFF!!
When I didn’t hear back, I called today (Tuesday) and, thankfully, reached Darren again. He was kind, patient, and never once made me feel like I was being a bother—even with me chasing down these shoes. He talked with the managers about doing a transfer order, shared a photo of the shoes with another co-worker, and that co-worker started digging through back inventory since the SKU wasn’t showing in their system.
To my surprise, what was projected to take a month if a transfer was needed turned into a SAME-DAY pickup—because they actually found the shoes in the back! I picked them up after work and I am so excited!
Huge shoutout to the Traverse City Dunham’s team. I know Black Friday hours are brutal and you were all exhausted from those early-morning crowds starting at 4 a.m., but your patience and willingness to help made this such a smooth and positive experience. Thank you for being such a great crew during the holiday season!
BB
Benji
Oct 11, 2025
1.0
Rude staff. If you’re there to buy shoes do yourself a favor and go to any of the other spots in the mall.
Apparel, Footwear, Workwear, Hunting, Guns, Ammo, Hunting Licenses, Archery, Fitness (including equipment), Golf, Boats, Camping, Fishing, Fishing Licenses, Baseball, Basketball, Football, Hockey, Soccer, Racket Sports, Facemasks, Essential items, Bicycles, Bowling, Boxing, Hiking, Disc Golf, Skating, Lacrosse, Games, Toys, Volleyball, Water Sports, Denim/Jeans, Winter Sports, Sleds, Wrestling, Yoga, Licensed Gear (NCAA, MLB, NBA, NFL, NHL etc.), Gift Cards and more! See https://www.dunhamssports.com/ for more.
What brands does Dunham's carry?
BIG NAMES- Nike, Under Armour, adidas, Yeti, Carhartt, Champion, Fila, Levi's, Wrangler, Skechers, Icon, Marcy, Pro-Form, Pelican, Remington, Smith & Wesson, Federal, Winchester, Taurus, KL Industries, Callaway, Titleist, Columbia, Crosman, Easton, Wilson, Champro, Rawlings, Huffy, Spalding, Pure Fishing, Oakley, Roxy, Quiksilver, Puma, and many more at LOW PRICES.
What types of products does Dunham's Sports offer?
Dunham's Sports carries a wide range of products including apparel, footwear, workwear, hunting gear, guns, ammo, hunting licenses, archery equipment, fitness gear, golf items, boats, camping supplies, fishing gear and licenses, various sports equipment (baseball, basketball, football, hockey, soccer, racket sports), facemasks, bicycles, bowling, boxing, hiking gear, disc golf, skating, lacrosse, games, toys, volleyball, water sports, denim/jeans, winter sports, sleds, wrestling, yoga products, licensed sports gear, gift cards and more.
Which big brand names can I find at Dunham's Sports?
Dunham's Sports offers big name brands such as Nike, Under Armour, Adidas, Yeti, Carhartt, Champion, Fila, Levi's, Wrangler, Skechers, Icon, Marcy, Pro-Form, Pelican, Remington, Smith & Wesson, Federal, Winchester, Taurus, KL Industries, Callaway, Titleist, Columbia, Crosman, Easton, Wilson, Champro, Rawlings, Huffy, Spalding, Pure Fishing, Oakley, Roxy, Quiksilver, Puma, and many more at low prices.
Where is Dunham's Sports located in Traverse City?
Dunham's Sports is located at 3200 W. South Airport Rd., Space 0015, Traverse City, MI 49684 in the Grand Traverse Mall area.
What are the store hours for Dunham's Sports?
Dunham's Sports is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
Does Dunham's Sports offer in-store pickup or curbside pickup?
No, Dunham's Sports does not offer in-store pickup or curbside pickup services, but they do have in-store shopping available.
What payment options are accepted at Dunham's Sports?
Dunham's Sports accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Are there any special COVID-19 store changes for Dunham's Sports?
Yes, customers can view all COVID-19 related store changes and policies at https://www.dunhamssports.com/covid-19.html.
What sporting specialties does Dunham's Sports focus on?
Dunham's Sports specializes in sporting goods related to hunting, exercise, apparel, footwear, golf, water sports, baseball, football, soccer, basketball, hockey, archery, racquet sports, and table games.
What nearby places can I visit before or after shopping at Dunham's Sports?
Nearby places include Grand Traverse Mall for additional shopping, Mia & Maxx Hair Studio and MasterCuts for beauty services, Johnathon B Pub for dining, and Kay Jewelers if you're interested in jewelry or bridal shopping.
How can the Air Force Recruiting Office and U.S. Army Recruiting Station near Dunham's Sports be helpful for visitors?
If you're interested in military careers, both the Air Force Recruiting Office and U.S. Army Recruiting Station near Dunham's Sports offer professional guidance and recruitment services, which can be conveniently visited when you're in the area.