Wasted hours of my life placing an order and dealing with AIchat and live agent chat. Placed a large order for Xmas, only to have them cancel it five minutes later and blame it on the shipping and billing address not matching. They don’t have to match. If they did, they wouldn’t ask if your billing address is the same as your shipping address!! Placed another order and my 15% off code wouldn’t work because I already used it…in the cancelled order that I didn’t cancel. Three hours later…..they tell me to call the hotline and have them resubmit the order but to use a different payment method. My bank didn’t flag it. They know who we are. What if I don’t have another payment method? I’m not over here trying to drowned in credit card debt.
“I’m not good with computers……or apps or sales or resolutions” ae/aerie campaign slogan. The clothing designers are dialed in, you just need to have those guys bring your order to you when they get out of work.
GM
Grace Mckelvey
Nov 30, 2025
5.0
Trey was sooo sweet great style adviser and friendly loved him.
CC
Christina Caldwell
Sep 5, 2025
1.0
Ordered a pair of pants to be delivered to the store by Sept 3rd. Two days later i finally reach out to customer service, to be told that they’ve been delivered to the store on Aug 27th. Had to call the store multiple times for an employee to finally answer and tell me they don’t have them and i need to call customer service back for my refund. No help whatsoever.
NT
Niel Tveten
Aug 4, 2025
5.0
Decent sales. Nice people. I'm glad to shop in-store at times because my wife is taller.
MM
Marriann Makarewicz
Jul 18, 2025
1.0
Ordered 4-shirts for my granddaughters birthday 3 came 1 did not! Was supposed to be here by July 3 rd no T-shirt by July 11 called talked to someone very hard to understand she said she would expedite the T-shirt out to me. She also said she would give me a gift card for my trouble I said just want the T-shirt. So got the gift card emailed but no damn t-shirt.
What types of products does American Eagle in Traverse City offer?
American Eagle offers a wide range of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrances.
What are the operating hours of American Eagle at Grand Traverse Mall?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is the American Eagle store located in Traverse City?
The American Eagle store is located at 3200 S Airport Road W, Traverse City, MI 49684 inside the Grand Traverse Mall.
Does the American Eagle in Traverse City offer in-store pickup or delivery services?
Yes, the store offers in-store and curbside pickup services, but it does not offer delivery.
What payment options are accepted at American Eagle in Traverse City?
Customers can pay using Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I contact the American Eagle store in Traverse City?
You can reach the store by phone at +1 231-922-8949.
What is the style or brand identity of American Eagle in this location?
American Eagle is known for jeans, clothing, and accessories that make you feel comfortable and confident, encouraging customers to "Live your life in AE."
Are there any popular nearby coffee shops for a quick break before or after visiting American Eagle?
Yes, Starbucks is nearby in the Grand Traverse Mall area, which is a great spot for a coffee break.
What other clothing stores are located near American Eagle in Traverse City?
Nearby clothing stores include Gap Factory, H&M, Justice, and The Buckle, all within or near Grand Traverse Mall.
Are there dining options near American Eagle for customers to enjoy?
Yes, customers can visit Steakout Grill, Johnathon B Pub, Taco Bell, Auntie Anne's Pretzels, and BB’s Froyo near the Grand Traverse Mall for a variety of dining options.