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JCPenney

4.1
(1314 reviews)

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Sterling Heights, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
14300 Lakeside Cir, Sterling Heights, MI
48313, United States

Hours

Reviews

4.1
1,314 reviews
5 stars
683
4 stars
299
3 stars
179
2 stars
66
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising helpful staff while others reported rude interactions and long wait times.

Store Condition

Customers noted the store's cleanliness and organization varied, with some areas needing upgrades and maintenance.

Product Selection

The store offers a good selection of products and sales, but some customers felt prices were high compared to competitors.

Staffing Issues

Several reviews mentioned a lack of staff leading to long lines and difficulty finding assistance.
  • JV
    James Vanderslik
    Feb 16, 2026
    5.0
    Very helpful gals in the jewelry department helped me find it at the right gift for Valentine's Day!...and she loved it!!
  • JI
    Joe Iafrate
    Feb 1, 2026
    5.0
    Always a great store to shop at as it's close to me. Been shopping here for over 12 years and bought myself some great clothes, shoes and accessories and much credit to the store for STILL being open after lakeside Mall closed in 2024. There's always something for everyone at JCPenney!
  • LM
    Legion P229 SAO Converted me!!!
    Jan 25, 2026
    5.0
    Still the same minus the prices lol
  • ZZ
    ZachStudios
    Jan 12, 2026
    5.0
    "Hey since this the only store open let's replace all the stylish parking lights with these ugly asymmetrical shapeless led lights!" Im still glad the stores open though.
  • PJ
    Paula Jurkiewicz
    Jan 1, 2026
    5.0
    Yes we shop at real stores with real people. No we do not shop Amazon anymore. We let that go a long time ago for the right reasons. Jc Penny has stuck it out here and has good threads for good prices. Staff is always great at checkout and they make sure we leave happy.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Sterling Heights?

JCPenney in Sterling Heights offers a wide range of products including kids', men's and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for JCPenney in Sterling Heights?

The store hours are Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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