Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Sterling Heights, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,308 reviews
5 stars
681
4 stars
296
3 stars
179
2 stars
66
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with rude staff and unhelpful service, particularly at the cash registers and in the jewelry department.
Store Condition
The store was frequently described as unclean and in need of upgrades, with issues noted in the bathrooms and overall organization.
Product Selection
Customers appreciated the variety of products available, especially during sales, but some felt prices were high and discounts were misleading.
Positive Staff Interactions
Despite negative experiences, several customers highlighted positive interactions with specific staff members who provided excellent service.
Store Atmosphere
The overall atmosphere of the store was noted as lacking vibrancy, with many customers expressing concern over the declining state of the mall and store.
- HFhala fransesNov 2, 20251.0We had a horrible experience with purchasing items, when we were buying things we had an error and it might have been our fault but the supervisor, Beverly (supervisor)was extremely rude not only to us but other coworkers I would like this situation about beverly reviewed by the management and something to happen with her.
- IBIsabella BoydOct 27, 20251.0If I could give 0 stars I would. Had to wait 7 minutes after they opened just for them to unlock the doors in 47 degree weather. And when they did there was 2 of them just talking to each other. If you open at a certain time at least hire enough people to open so customers don’t have to wait outside. Then when we were about to pay for our things the nasty cashier proceeded to tell us that we have to have to walk around to stand in line because the line doesn’t start on her side even though there was no one in line. Terrible customer service at its finest, ended up not buying anything just because of her attitude.
- JJJackOct 12, 20255.0This is a great location and I hope they never close!
- JGJeffrey GanleySep 7, 20254.0Have been going to this store since Lakeside Mall opened in the 70's. Always find what I'm looking for. Hope they stay open, there is no other JCPenney anywhere.
- TMTheresa MarinoAug 20, 20253.0First I went to lakeside Mall. And you know JCPenney's is closed down. So I went to the one in Troy. It was so empty racks upon racks of 40 to 70% off stuff however I get up to the register and when I inquired about the percentages off the woman was kind of rude and tried to get me to apply for a JCPenney card. I did not ask to apply for a card I asked about the discounts. The store was clean and we also use the restroom which was clean as well. Mostly people buying school clothes
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Sterling Heights?
JCPenney in Sterling Heights offers a wide range of products including kids', men's and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Sterling Heights?
The store hours are Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Sterling Heights offer curbside pickup and online shopping?
Yes, JCPenney offers curbside pickup as well as free shipping options through their website and mobile app.
Which payment methods are accepted at JCPenney Sterling Heights?
The store accepts American Express, Discover, Mastercard, Visa, and checks.
Is the JCPenney Sterling Heights location wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and public restrooms.
Are there any optical services available at or near JCPenney Sterling Heights?
Yes, JCPenney Optical, located nearby, provides optometrist services and eyewear.
What nearby dining options are available close to JCPenney in Sterling Heights?
Nearby dining options include GY’s Grill and Chill, Rojo Mexican Bistro, Panera Bread, and Soul of Detroit Entertainment.
Are there beauty and cosmetic stores near JCPenney in Sterling Heights?
Yes, you can find Sephora inside JCPenney, 90s Nails, and Pretty Eyes nearby for beauty and cosmetic supplies.
What exclusive brands can I shop at JCPenney Sterling Heights?
You can shop exclusive brands such as St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
How can nearby stores like Claire's and Pandora Jewelry complement my shopping experience at JCPenney?
Claire’s offers fashion accessories and piercing services, while Pandora Jewelry provides a variety of jewelry, allowing you to explore diverse styles and complete your look near JCPenney.