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JCPenney

4.2
(1468 reviews)

Business Details

4600 Bay Rd, Saginaw, MI
48604, United States
(989) 799-8550

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Saginaw, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
4600 Bay Rd, Saginaw, MI
48604, United States

Hours

Reviews

4.2
1,468 reviews
5 stars
792
4 stars
355
3 stars
184
2 stars
59
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with instances of rude staff and lack of assistance on the sales floor.

Store Condition

The store was frequently described as disorganized and in need of maintenance, with complaints about cleanliness and broken fixtures.

Product Selection

While some customers appreciated the variety of products, others noted limited sizes and stock issues, particularly in specific departments.

Pricing Transparency

Customers expressed concerns about unclear pricing on sale items and checkout processes, leading to confusion and dissatisfaction.

Positive Experiences

Despite the negatives, several reviews highlighted positive interactions with specific employees who provided excellent service.
  • DD
    Dutchinaw
    Jan 19, 2026
    1.0
    The store is falling apart. Staff seems very unhappy and the escalator railing is hepatitis waiting to happen. All the clothing sections were not zoned and felt like they haven't been in a very long time. The lighting in the men's section seemed to flash and def needs a bulb change. The floors and carpets were sticky and need a good redo. Staff was rude and so so unhelpful.
  • AL
    Amy Linn
    Jan 11, 2026
    4.0
    I love the selections and that their .com is now offering a brand other than Juicy. What I think could be improved is if their was transparency in their pricing of sale items and their items near the check out. I purchased a small bottle (travel size) of hairspray and it was 20.00. There was no sticker or sign and the sales clerk in Women's did not tell me there should be a coupon in the app to use. I did find that returning items is very easy and the store is well stocked!
  • QB
    Quentin Brainerd
    Dec 31, 2025
    5.0
    Big store with everything we needed.
  • RM
    roger mattison
    Dec 21, 2025
    4.0
    Always shop for my wife here at Christmas. Got some nice inexpensive jewelry past 3 yrs. Hope they survive?
  • MK
    Mandie Kitchen
    Dec 16, 2025
    3.0
    Nice store, sales can be misleading.

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Saginaw, MI offer?

JCPenney offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the operating hours for JCPenney at Fashion Square Mall, Saginaw?

JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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