Brand Certified
JCPenney
4.2(1468 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
4600 Bay Rd, Saginaw, MI
48604, United States
Certified by JCPenney • Mar 01, 2026
(989) 799-8550
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/mi/saginaw/clothing-stores-saginaw-mi-643.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Saginaw, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,468 reviews
5 stars
792
4 stars
355
3 stars
184
2 stars
59
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with instances of rude staff and lack of assistance on the sales floor.
Store Condition
The store was frequently described as disorganized and in need of maintenance, with complaints about cleanliness and broken fixtures.
Product Selection
While some customers appreciated the variety of products, others noted limited sizes and stock issues, particularly in specific departments.
Pricing Transparency
Customers expressed concerns about unclear pricing on sale items and checkout processes, leading to confusion and dissatisfaction.
Positive Experiences
Despite the negatives, several reviews highlighted positive interactions with specific employees who provided excellent service.
- DDDutchinawJan 19, 20261.0The store is falling apart. Staff seems very unhappy and the escalator railing is hepatitis waiting to happen. All the clothing sections were not zoned and felt like they haven't been in a very long time. The lighting in the men's section seemed to flash and def needs a bulb change. The floors and carpets were sticky and need a good redo. Staff was rude and so so unhelpful.
- ALAmy LinnJan 11, 20264.0I love the selections and that their .com is now offering a brand other than Juicy. What I think could be improved is if their was transparency in their pricing of sale items and their items near the check out. I purchased a small bottle (travel size) of hairspray and it was 20.00. There was no sticker or sign and the sales clerk in Women's did not tell me there should be a coupon in the app to use. I did find that returning items is very easy and the store is well stocked!
- QBQuentin BrainerdDec 31, 20255.0Big store with everything we needed.
- RMroger mattisonDec 21, 20254.0Always shop for my wife here at Christmas. Got some nice inexpensive jewelry past 3 yrs. Hope they survive?
- MKMandie KitchenDec 16, 20253.0Nice store, sales can be misleading.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Saginaw, MI offer?
JCPenney offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for JCPenney at Fashion Square Mall, Saginaw?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney at Fashion Square Mall offer curbside pickup?
Yes, JCPenney offers curbside pickup along with in-store shopping and free shipping options.
Which payment methods are accepted at the JCPenney store in Saginaw?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is the JCPenney store at Fashion Square Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for all customers.
Can I find beauty services or products near JCPenney at Fashion Square Mall?
Yes, nearby beauty options include Sephora inside JCPenney, Saginaw InStyle Salon, and Lee Spa Nails.
Where can I find shoe stores near JCPenney at Fashion Square Mall?
Near JCPenney, you can visit Shoe Dept. Encore and Shoemgk - Saginaw Mall for a variety of shoe options.
Are there dining options close to JCPenney at Fashion Square Mall?
Yes, dining options nearby include Auntie Anne's Pretzels, Tiki Pineapple coffee shop and frozen yogurt, and Los Cuatro Amigos Mexican restaurant.
Does JCPenney Saginaw offer any exclusive or private brands?
Yes, the store features exclusive brands including Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona.
How can I shop JCPenney online or via an app?
You can shop using the JCPenney App available on the Apple App Store or visit their website at jcpenney.com for online shopping and deals.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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