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JCPenney

4.1
(1295 reviews)

Business Details

27150 Novi Rd, Novi, MI
48377, United States
(248) 348-3190

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Novi, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
27150 Novi Rd, Novi, MI
48377, United States

Hours

Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 7:00 PM

Reviews

4.1
1,295 reviews
5 stars
628
4 stars
357
3 stars
167
2 stars
69
1 star
74
  • LV
    Lynn V
    4 days ago
    5.0
    We're thankfully able to find some spring clothes for my mom. She was happy 😊
  • AH
    Allie Hartom
    Apr 3, 2026
    3.0
    Store was a bit disorganized and not a lot of stock. Fitting rooms don't seem to have been updated ever.
  • CN
    Cherida Naylor
    Jan 23, 2026
    2.0
    JC Penny needs to change their clothes.
  • HH
    heroangel20
    Jan 5, 2026
    1.0
    MANAGER THREW MERCHANDISE AT ME... I Attempted to return defective boots with my fiancé today (they were marketed as waterproof snow boots and the first snow she stepped in seeped right through the toe cap). We don't have a receipt but used their rewards program that is SUPPOSED to also keep digital receipts; of course they conveniently couldn't find the transaction... So we said okay let's look it up by the card we used, we used Google pay but of course their systems are so utterly outdated you can't tap to look up transactions (the manager in question claims it's for safety of the customer even though you can do it at Menards for example with no problems). They tried to force us to take half of what we paid on a store credit "out of the goodness of their hearts" I said no, we aren't going to be punished for you selling defective merchandise and your systemsbeing outdated! We will either take the full purchase price back on our card or the full purchase price on in-store credit, which is your company's policy. The manager in question ignored what I said, got an attitude with me when I called her out on her own company policy and when I told her this is the reason why your company is going out of business she threw the box of boots at me and stormed off into her office. I'm sure you have cameras in the customer service department so any higher level management can easily verify. This woman does not deserve her job and is lucky I didn't want to waste my time filing an assault charge against her. If she would have hit my fiance with the box it would have been a different story! Absolutely piss poor customer service and you just lost an entire family of long time JCP shoppers from your already dwindling customer base.
  • DS
    Deanna Sherone
    Dec 26, 2025
    2.0
    I just left the makeup counter. The young lady at the counter didnt know how to take the jcpenny master card, so she told me the only way she could do it was for me to enter my social sec number for system to find me. I asked her to ask someone she said I could take the makeup to another counter (mind you shd had already put it in the bag) I asked would it be an issue because its in a bag and I had not paid for it yet. She said no. On the way to another counter a man who works at the jewelry counter told her how to ring it up. I dont understand. She could have just asked someone how to, instead of sending me away to another counter, full of anxiety because I ALWAYS get profiled in these kinds of stores. Remember I told you it was already in a bag from where she tried to ring it up and failed. Next time I will go to another store makeup.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney Novi?

JCPenney Novi offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for JCPenney in Novi, MI?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Brand Certified Facts from JCPenney

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Certified April 05, 2026Yext Knowledge Graph
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