Brand Certified
Twelve Oaks Mall
4.4(13084 reviews)
Certified by Twelve Oaks Mall • Feb 22, 2026
Business Details
27500 Novi Road, Novi, MI
48377, United States
Certified by Twelve Oaks Mall • Feb 22, 2026
(248) 348-9400
Certified by Twelve Oaks Mall • Feb 22, 2026
https://www.simon.com/mall/twelve-oaks
Certified by Twelve Oaks Mall • Feb 22, 2026
About
Certified by Twelve Oaks Mall • Feb 22, 2026
Shopping CenterRestaurantSimon Property Group
Metro Detriot’s largest shopping and dining destination featuring 170+ stores and restaurants.
Twelve Oaks Mall is the largest shopping destination in metro Detroit, drawing locals and day-trippers from nearby suburbs like Farmington Hills and Walled Lake. Shoppers love the easygoing mix of family-friendly stores at every price point—from athleisure favorites like lululemon, Athleta and Fabletics to Gen Z go-tos including Free People, Aerie and Sephora, plus elevated home brands such as Crate & Barrel, Pottery Barn and Williams-Sonoma. Anchored by Nordstrom, JCPenney and Macy’s, the mall delivers a well-rounded shopping experience, with plenty of dining options in the central food court and throughout the center, whether you’re grabbing a quick bite or settling in for a sit-down meal.
Location
Certified by Twelve Oaks Mall • Feb 22, 2026
Hours
Certified by Twelve Oaks Mall • Feb 22, 2026
Reviews
4.4
13,084 reviews
5 stars
7,941
4 stars
3,670
3 stars
1,025
2 stars
209
1 star
239
What are people saying?
AI-generated from recent customer reviews
Mall Atmosphere
Customers appreciate the vibrant and clean environment of the mall, noting it as a great place for family shopping and entertainment.
Store Variety
The mall offers a wide selection of stores catering to various interests and budgets, making it a popular shopping destination.
Parking Issues
Several reviews mention problems with the parking lot, including potholes and disorganization, which detracts from the overall experience.
Customer Service
While many customers praise the helpful staff, there are complaints about specific experiences, such as the Santa reservation system being poorly organized.
Food Options
The food court and dining options receive positive feedback, with many customers enjoying the variety available.
- VKValerie Kopcewicz3 days ago4.0Only went to the food court for some Sabaro pizza, which is good. The two people working behind the counter were friendly.
- CBChris Brandoline5 days ago5.0This is Metro Detroit’s West Side Shopping Destination. Twelve Oaks Mall is still a strong and vibrant Shopping Center. All the big name stores and brands are here, along with individual local retailers. (With even more choices on the way…) The mall is always clean, well maintained and a safe shopping experience. With a Food Court, Restaurant’s and Kids play-scape for entertainment. Spaces to sit and relax are available throughout the mall. Find that perfect gift or personal services today. A great place to shop with the whole family.
- DLDamarion LabarrieFeb 19, 20261.0The mall overall is a nice mall but their parking lot is not organized. The parking lot has too many pot holes it took me about 30 minutes to find the exit then when I finally found the exit of the parking lot it was a huge pot hole that popped my whole entire tire one an instant that was located at the entrance of 12 oaks parking lot which definitely isn’t safe I don’t recommend coming here unless you want a popped tire.
- PPphotoworksFeb 17, 20265.0Twelve oaks mall offers a wide variety of stores for everyone. There is a tasty cafe with numerous food vendors, a kids play area and is equipped with an elevator. The view behind the mall is stunning!
- ZCZachary camajFeb 16, 20265.0Plenty of stores, went on a weekend and the mall was fairly lively and everyone we spoke to was pleasant.
Brand Certified Facts from Twelve Oaks Mall
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Certified February 22, 2026Yext Knowledge Graph
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