Business Details
About
Clothing StoreOutlet StoreDepartment StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreBaby Clothing Store
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,037 reviews
5 stars
464
4 stars
296
3 stars
152
2 stars
57
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews highlighted poor customer service experiences, including rude cashiers and inadequate training.
Checkout Experience
Customers frequently reported long wait times at checkout, often due to insufficient cashiers on duty.
Product Selection
While many customers appreciated the variety and quality of items available, some expressed disappointment in pricing and the accuracy of price tags.
Store Organization
Several reviews mentioned that the store was messy and difficult to navigate, impacting the overall shopping experience.
Return Policy
Customers expressed frustration with the strict return policy and inconsistent enforcement, leading to negative experiences.
- DWDie Wäsche5 days ago5.0Gran variedad de zapatos y bolsas. La cajera muy simpática y se habían llevado mi bolsa que había apartado, pero gracias a su eficiencia logramos recuperarla.
- SKS. Rucker (Shh I Know)Dec 22, 20255.0Order pick up was fast for this holiday season. In and out 10 mins
- DLDemitrius LewisDec 15, 20255.0My go-to place for good finds and better prices. The shoe section always have a few hidden gems
- FMFatima MoussaNov 18, 20251.0Lines take forever to move. Ten people in line and only two cashiers open. Once I waited in line for 25 minutes they gave me a hard time to return things I had bought online. The workers here need more training on how to use the system but things that were easily accessible for them were difficult for the employees to find, such as product and order numbers.
- NNNovaNov 9, 20251.0The service at the register was disappointing. The second time in a month Mitzi's B "bad attitude with the bleach blonde bob" The cashier was unfriendly and seemed bothered by simple questions. If you don't like your job QUIT!! Just that simple. It made the whole checkout experience uncomfortable she kept mentioning this is the rack like you're poor because you shop here.. Customer service training is definitely needed. I do not recommend this store at all. Please just go over to Nordstrom in the mall. Those employees have such an amazing attitude and customer service is unmatched. They treat you with so much gratitude and respect.
Frequently Asked Questions About Nordstrom Rack Novi West Oaks
What is Nordstrom Rack Novi West Oaks known for?
Nordstrom Rack Novi West Oaks offers fashion for the whole family and home at up to 70% off, featuring top brands and trends, many directly from Nordstrom stores.
Where is Nordstrom Rack Novi West Oaks located?
It is located at 43839 West Oaks Drive, Novi, MI 48377, USA.
What are the regular store hours for Nordstrom Rack Novi West Oaks?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Nordstrom Rack Novi West Oaks offer in-store pickup?
Yes, in-store pickup is available at this location.
What payment options are accepted at Nordstrom Rack Novi West Oaks?
The store accepts various payment options including Afterpay, American Express, Apple Pay, Cash, Check, Discover, Mastercard, Visa, and contactless/mobile payments.
Is Nordstrom Rack Novi West Oaks currently open or temporarily closed?
The store is temporarily closed as per the featured message.
Are there any nearby places to visit before or after shopping at Nordstrom Rack Novi West Oaks?
Yes, nearby places include David's Bridal, Rally House Novi, and Gardner White Furniture and Mattress Store, which offer bridal wear, gifts, sportswear, and furniture shopping opportunities.
Can I find coffee shops near Nordstrom Rack Novi West Oaks for a break?
Yes, there is a Starbucks coffee shop nearby where you can relax and enjoy a beverage during your visit.
Are there other clothing and shoe stores near Nordstrom Rack Novi West Oaks?
Nearby clothing and shoe stores include Plato's Closet, DSW Designer Shoe Warehouse, and Old Navy, perfect for additional shopping options.
How can nearby transit or local amenities help customers visiting Nordstrom Rack Novi West Oaks?
Customers can combine their visit with nearby retail centers such as West Oaks II shopping plaza and Twelve Mile Crossing at Fountain Walk for a full shopping experience, including dining and entertainment.