Business Details
About
Clothing StoreOutlet StoreDepartment StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreBaby Clothing Store
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,031 reviews
5 stars
458
4 stars
296
3 stars
152
2 stars
57
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some staff being friendly and helpful, while others were reported as rude and unprofessional.
Checkout Experience
Long wait times at checkout were frequently mentioned, with complaints about slow cashiers and insufficient staffing.
Store Organization
Store cleanliness and organization received mixed feedback; some found it clean and well laid out, while others described it as messy and difficult to navigate.
Return Policy
Customers expressed frustration with the strict return policy, citing issues with returns being denied and poor handling of return situations.
Product Selection
A good variety of products was noted, with many customers appreciating the selection of clothing and shoes, though some felt prices were high for a discount store.
- FMFatima MoussaNov 18, 20251.0Lines take forever to move. Ten people in line and only two cashiers open. Once I waited in line for 25 minutes they gave me a hard time to return things I had bought online. The workers here need more training on how to use the system but things that were easily accessible for them were difficult for the employees to find, such as product and order numbers.
- CGCorrey GreenNov 15, 20255.0Good deals
- CCCatshaNov 12, 20255.0Loooooooove Nord Rack! Make sure you have time to sort through things, because you will find some great deals. One thing....they sell makeup like Clinique, but the prices are the same as luxury stores and sometimes higher. Better deals on clothes, purses, shoes.
- NNNovaNov 9, 20251.0The service at the register was disappointing. The second time in a month Mitzi's B "bad attitude with the bleach blonde bob" The cashier was unfriendly and seemed bothered by simple questions. If you don't like your job QUIT!! Just that simple. It made the whole checkout experience uncomfortable she kept mentioning this is the rack like you're poor because you shop here.. Customer service training is definitely needed. I do not recommend this store at all. Please just go over to Nordstrom in the mall. Those employees have such an amazing attitude and customer service is unmatched. They treat you with so much gratitude and respect.
- TLtaylor LOct 27, 20251.0I am extremely disappointed with my experience at Nordstrom Rack Novi West Oaks. I tried to pay with a $100 bill, and the cashier clearly had no idea how to use the bill detector. After fumbling with it for several minutes, she refused to accept my cash, even though it was completely genuine. This was embarrassing, frustrating, and completely unprofessional. I ended up having to use my husband’s credit card just to complete the purchase. Cash payment is standard, and staff should know how to handle it properly or ask a supervisor instead of making customers feel humiliated. I hope management takes this seriously and provides proper training.
Frequently Asked Questions About Nordstrom Rack Novi West Oaks
What is Nordstrom Rack Novi West Oaks known for?
Nordstrom Rack Novi West Oaks offers fashion for the whole family and home at up to 70% off, featuring top brands and trends, many directly from Nordstrom stores.
Where is Nordstrom Rack Novi West Oaks located?
It is located at 43839 West Oaks Drive, Novi, MI 48377, USA.
What are the regular store hours for Nordstrom Rack Novi West Oaks?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Nordstrom Rack Novi West Oaks offer in-store pickup?
Yes, in-store pickup is available at this location.
What payment options are accepted at Nordstrom Rack Novi West Oaks?
The store accepts various payment options including Afterpay, American Express, Apple Pay, Cash, Check, Discover, Mastercard, Visa, and contactless/mobile payments.
Is Nordstrom Rack Novi West Oaks currently open or temporarily closed?
The store is temporarily closed as per the featured message.
Are there any nearby places to visit before or after shopping at Nordstrom Rack Novi West Oaks?
Yes, nearby places include David's Bridal, Rally House Novi, and Gardner White Furniture and Mattress Store, which offer bridal wear, gifts, sportswear, and furniture shopping opportunities.
Can I find coffee shops near Nordstrom Rack Novi West Oaks for a break?
Yes, there is a Starbucks coffee shop nearby where you can relax and enjoy a beverage during your visit.
Are there other clothing and shoe stores near Nordstrom Rack Novi West Oaks?
Nearby clothing and shoe stores include Plato's Closet, DSW Designer Shoe Warehouse, and Old Navy, perfect for additional shopping options.
How can nearby transit or local amenities help customers visiting Nordstrom Rack Novi West Oaks?
Customers can combine their visit with nearby retail centers such as West Oaks II shopping plaza and Twelve Mile Crossing at Fountain Walk for a full shopping experience, including dining and entertainment.