Nordstrom Rack Novi West Oaks

4.0
1031 reviews

About

Clothing StoreOutlet StoreDepartment StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreBaby Clothing Store

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Nordstrom Rack Novi West Oaks
43839 West Oaks Drive, Novi, MI
48377, United States

Hours

Reviews

4.0
1,031 reviews
5 stars
458
4 stars
296
3 stars
152
2 stars
57
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff being friendly and helpful, while others were reported as rude and unprofessional.

Checkout Experience

Long wait times at checkout were frequently mentioned, with complaints about slow cashiers and insufficient staffing.

Store Organization

Store cleanliness and organization received mixed feedback; some found it clean and well laid out, while others described it as messy and difficult to navigate.

Return Policy

Customers expressed frustration with the strict return policy, citing issues with returns being denied and poor handling of return situations.

Product Selection

A good variety of products was noted, with many customers appreciating the selection of clothing and shoes, though some felt prices were high for a discount store.
  • FM
    Fatima Moussa
    Nov 18, 2025
    1.0
    Lines take forever to move. Ten people in line and only two cashiers open. Once I waited in line for 25 minutes they gave me a hard time to return things I had bought online. The workers here need more training on how to use the system but things that were easily accessible for them were difficult for the employees to find, such as product and order numbers.
  • CG
    Correy Green
    Nov 15, 2025
    5.0
    Good deals
  • CC
    Catsha
    Nov 12, 2025
    5.0
    Loooooooove Nord Rack! Make sure you have time to sort through things, because you will find some great deals. One thing....they sell makeup like Clinique, but the prices are the same as luxury stores and sometimes higher. Better deals on clothes, purses, shoes.
  • NN
    Nova
    Nov 9, 2025
    1.0
    The service at the register was disappointing. The second time in a month Mitzi's B "bad attitude with the bleach blonde bob" The cashier was unfriendly and seemed bothered by simple questions. If you don't like your job QUIT!! Just that simple. It made the whole checkout experience uncomfortable she kept mentioning this is the rack like you're poor because you shop here.. Customer service training is definitely needed. I do not recommend this store at all. Please just go over to Nordstrom in the mall. Those employees have such an amazing attitude and customer service is unmatched. They treat you with so much gratitude and respect.
  • TL
    taylor L
    Oct 27, 2025
    1.0
    I am extremely disappointed with my experience at Nordstrom Rack Novi West Oaks. I tried to pay with a $100 bill, and the cashier clearly had no idea how to use the bill detector. After fumbling with it for several minutes, she refused to accept my cash, even though it was completely genuine. This was embarrassing, frustrating, and completely unprofessional. I ended up having to use my husband’s credit card just to complete the purchase. Cash payment is standard, and staff should know how to handle it properly or ask a supervisor instead of making customers feel humiliated. I hope management takes this seriously and provides proper training.

Frequently Asked Questions About Nordstrom Rack Novi West Oaks

What is Nordstrom Rack Novi West Oaks known for?

Nordstrom Rack Novi West Oaks offers fashion for the whole family and home at up to 70% off, featuring top brands and trends, many directly from Nordstrom stores.

Where is Nordstrom Rack Novi West Oaks located?

It is located at 43839 West Oaks Drive, Novi, MI 48377, USA.