Nordstrom Rack Novi West Oaks

4.0
1037 reviews

About

Clothing StoreOutlet StoreDepartment StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreBaby Clothing Store

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Nordstrom Rack Novi West Oaks
43839 West Oaks Drive, Novi, MI
48377, United States

Hours

Reviews

4.0
1,037 reviews
5 stars
464
4 stars
296
3 stars
152
2 stars
57
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlighted poor customer service experiences, including rude cashiers and inadequate training.

Checkout Experience

Customers frequently reported long wait times at checkout, often due to insufficient cashiers on duty.

Product Selection

While many customers appreciated the variety and quality of items available, some expressed disappointment in pricing and the accuracy of price tags.

Store Organization

Several reviews mentioned that the store was messy and difficult to navigate, impacting the overall shopping experience.

Return Policy

Customers expressed frustration with the strict return policy and inconsistent enforcement, leading to negative experiences.
  • DW
    Die Wäsche
    5 days ago
    5.0
    Gran variedad de zapatos y bolsas. La cajera muy simpática y se habían llevado mi bolsa que había apartado, pero gracias a su eficiencia logramos recuperarla.
  • SK
    S. Rucker (Shh I Know)
    Dec 22, 2025
    5.0
    Order pick up was fast for this holiday season. In and out 10 mins
  • DL
    Demitrius Lewis
    Dec 15, 2025
    5.0
    My go-to place for good finds and better prices. The shoe section always have a few hidden gems
  • FM
    Fatima Moussa
    Nov 18, 2025
    1.0
    Lines take forever to move. Ten people in line and only two cashiers open. Once I waited in line for 25 minutes they gave me a hard time to return things I had bought online. The workers here need more training on how to use the system but things that were easily accessible for them were difficult for the employees to find, such as product and order numbers.
  • NN
    Nova
    Nov 9, 2025
    1.0
    The service at the register was disappointing. The second time in a month Mitzi's B "bad attitude with the bleach blonde bob" The cashier was unfriendly and seemed bothered by simple questions. If you don't like your job QUIT!! Just that simple. It made the whole checkout experience uncomfortable she kept mentioning this is the rack like you're poor because you shop here.. Customer service training is definitely needed. I do not recommend this store at all. Please just go over to Nordstrom in the mall. Those employees have such an amazing attitude and customer service is unmatched. They treat you with so much gratitude and respect.

Frequently Asked Questions About Nordstrom Rack Novi West Oaks

What is Nordstrom Rack Novi West Oaks known for?

Nordstrom Rack Novi West Oaks offers fashion for the whole family and home at up to 70% off, featuring top brands and trends, many directly from Nordstrom stores.

Where is Nordstrom Rack Novi West Oaks located?

It is located at 43839 West Oaks Drive, Novi, MI 48377, USA.