Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Novi, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,284 reviews
5 stars
624
4 stars
356
3 stars
165
2 stars
67
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise while others were criticized for rudeness and lack of assistance.
Product Selection
Customers appreciated the variety of products, especially in clearance and men's clothing, but noted some areas were understocked or outdated.
Store Condition
Feedback indicated that the store's cleanliness and organization varied, with some customers reporting disrepair and poor lighting.
Pricing Issues
Several customers experienced issues with pricing discrepancies and felt pressured to sign up for credit cards, leading to frustration.
Positive Experiences
Many customers shared positive experiences with specific employees who provided exceptional service, particularly in the jewelry and salon departments.
- AKAsh KashhNov 18, 20255.0Went to find my daughter a dress for a sneaker ball. We were super last minute and very late. The selection was top tier. And they have a variety of sizes. We found the perfect dress 👗 and it was a great price.
- MMMary Alston-Hendrix, M.EdOct 21, 20251.0On October 18, 2025 my daughter wanted to purchase some jewelry. No one was at either counter so she waited. When Mr. Khan finally came to counter another person had walked up. He asked who was first. My daughter had been there for over 15 minutes, so when he came up she was the only one there. he waited until someone else came to acknowledge her. I have witnessed the same. I took jewelry to another register since service is poor when he is there.
- ALAlyson LeinweberOct 7, 20255.0Don’t sleep on JCPenny! Being an ‘80’s kid, this is where my mom brought me for clothes. Haven’t shopped here much in the last 25 years, but, WOW! They have some nice clothes for my tween boys, and for me! Also nice accessory and small appliance departments, check them out!
- MKMuneeb KhanSep 21, 20255.0Very great customer service. Muhammad Farooq was very helpful when I was looking for a necklace. Would highly recommend him if your looking for good quality men’s jewelery.
- LLLawrenceSep 21, 20255.0Moe was amazing went out of his way to help my son fix the perfect suit from the kids department
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney Novi?
JCPenney Novi offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Novi, MI?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is JCPenney located in Novi?
JCPenney is located at 27150 Novi Rd, inside Twelve Oaks Mall, Novi, MI 48377.
Does JCPenney Novi offer curbside pickup and free shipping?
Yes, JCPenney Novi offers free shipping and curbside pickup options for your convenience.
Which payment methods are accepted at JCPenney Novi?
JCPenney Novi accepts American Express, Check, Discover, Mastercard, and Visa as payment options.
Is JCPenney Novi accessible for wheelchair users?
Yes, JCPenney Novi has a wheelchair accessible entrance.
What popular dining options are near JCPenney in Twelve Oaks Mall?
Nearby dining options include Sbarro for pizza, Surf City Squeeze for smoothies and cafe fare, The Cafe By Cinnabon And AA for cafe treats, Taco Bell for Mexican fast food, and Suki Hana of Twelve Oaks for sushi.
What other shopping options are available near JCPenney in Twelve Oaks Mall?
Nearby shopping includes Detroit City Sports for sporting goods, GNC and The B-12 Store for vitamins and supplements, Aldo Accessories and Lids for fashion accessories, Justice and Urban Planet for clothing, and Pottery Barn for home decor.
Are there beauty and wellness services near JCPenney Novi?
Yes, Deluxe Nail Salon Spa Novi and Premier Salons offer beauty and spa services including nail care and hair removal, while Super Life Acupressure provides massage and reflexology services.
Where can I find other shoe stores near JCPenney in Novi?
Nearby shoe stores include Sonnys, Journeys, Crocs, and JCPenney itself carries shoes for men and women as well.