Business Details
About
Shoe StoreFashion Accessories StoreDSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
454 reviews
5 stars
221
4 stars
123
3 stars
55
2 stars
27
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some customers experiencing exceptional service while others reported rudeness and lack of assistance.
Product Availability
Customers frequently noted issues with stock availability, particularly in larger sizes and specific styles, leading to frustration.
Store Cleanliness
Several reviews mentioned the store being messy and disorganized, impacting the shopping experience.
Checkout Experience
Long wait times at checkout and insufficient staff during busy periods were common complaints, leading to dissatisfaction.
Selection Variety
While many customers appreciated the variety of shoe options available, some expressed disappointment in the limited selection for men's shoes.
- VCVictoria CribbsNov 22, 20251.0I’m really disappointed with the service I received today. I came in after work looking for a specific shoe, and the staff had me waiting for a long time because they “forgot to check if my shoe was even in the back.” No one came to update me, apologize, or explain the delay. Eventually someone just came out and told me they didn’t have the shoe and offered to ship it, but by that point I was already frustrated. This could’ve been handled so much better. The first associate who went to check could have simply come back and told me the shoe wasn’t there. Instead, I stood around wasting my time for no reason. Customers shouldn’t have to wait that long for basic communication. DSW needs to be more attentive and respectful of people’s time.
- HHHimanshuOct 13, 20255.0Great varieties of shoes. Bought for my family. Gr8 discounts during festive time
- KRKaren RobinsonSep 13, 20253.0They have a fairly large selection, but service is lacking. Got treated like they had better things to do. My boyfriend even got charged $20 more than he should have, and she acted like she was annoyed to have to correct the situation. She was very rude. Maybe try a different location?
- ACAndrew chriviaSep 2, 20252.0Went there store wasn't busy . Not one asked if they can help . Then work run by twice and didn't ask or said excuse me or anything.
- SRSandra Reed-GibsonAug 27, 20255.0I found what I was looking for
Frequently Asked Questions About DSW Designer Shoe Warehouse
What types of shoes and accessories are available at DSW Designer Shoe Warehouse?
DSW offers over 25,000 pairs of designer shoes for men, women, and kids, including brands like Nike, Cole Haan, and Puma. They also carry handbags, jewelry, and kids' shoes.
What are the store hours for DSW Designer Shoe Warehouse in Novi, MI?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does DSW Designer Shoe Warehouse offer in-store pickup or delivery?
DSW offers in-store pickup but does not provide delivery services.
What payment options are accepted at DSW Designer Shoe Warehouse?
DSW accepts American Express, Visa, MasterCard, Discover, cash, and mobile payments including Apple Pay, Android Pay, and Samsung Pay.
Can customers get their shoes repaired at DSW Designer Shoe Warehouse?
Yes, the store offers shoe repair services as one of its services.
What is the address and location details of DSW in Novi?
DSW Designer Shoe Warehouse is located at 43713 West Oaks Drive, Novi, MI 48377, inside the West Oaks shopping center.
Are there any popular stores near DSW where I can shop for clothing?
Yes, nearby stores include Old Navy and Nordstrom Rack, great options for clothing purchases after visiting DSW.
Are there dining options near DSW Designer Shoe Warehouse for a meal before or after shopping?
Yes, you can try Pi' s Asian Cuisine or Novi Chophouse, both located nearby for a variety of dining experiences.
Is there a hotel nearby if I want to stay close to DSW Designer Shoe Warehouse?
Yes, nearby hotels include Novi Oaks Hotel, Crowne Plaza Novi, and Four Points by Sheraton Detroit Novi for convenient accommodations.
How can I contact DSW Designer Shoe Warehouse for more information or support?
You can reach the store by phone at +1 248-349-0404 or email info@dswinc.com for inquiries.