Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Muskegon, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,062 reviews
5 stars
551
4 stars
290
3 stars
128
2 stars
42
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised friendly and helpful employees, others reported unhelpful or pushy service.
Product Quality
Several customers expressed dissatisfaction with the quality of jewelry and clothing, citing issues with durability and selection.
Store Condition
The store is described as clean, but many reviews mention it being cluttered and in need of updates.
Checkout Experience
Long wait times at checkout were frequently mentioned, with customers frustrated by limited open registers.
Pricing and Sales
Customers appreciated the good prices and sales on various items, although some felt regular prices were high.
- PDPeter Dumas4 days ago5.0Great service great cashier
- BWBrady WhalenDec 6, 20255.0All the employees I interacted with were friendly and helpful!
- KNKim NicholsNov 29, 20255.0Very good quality for clothing and home goods
- JMJackie McClainNov 13, 20253.0Not updated. Very cluttered. No help except checking out.
- TCThomas ChadwickOct 7, 20255.0Found what we were looking for and was surprised it also was on sale. Perfect
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Muskegon, MI?
You can find kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney Muskegon.
What are the store hours for JCPenney at The Lakes Mall in Muskegon?
From Monday to Friday, the store is open from 11:00 AM to 8:00 PM; Saturday hours are 10:00 AM to 9:00 PM; and on Sunday it is open from 11:00 AM to 7:00 PM.
Does JCPenney in Muskegon offer curbside pickup and in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options at its Muskegon location.
What payment methods are accepted at JCPenney Muskegon?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney in Muskegon wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
How can I shop JCPenney products on my mobile device?
You can download the JCPenney App from the Apple App Store to shop and browse coupons conveniently.
Which nearby beauty and cosmetic stores can I visit while at JCPenney in Muskegon?
You can visit Sephora inside JCPenney for beauty and spa retail products during your visit.
Are there nearby jewelry stores close to JCPenney at The Lakes Mall?
Yes, nearby jewelry stores include Gold Recyclers, Blue Harbor Estate Jewelry, Kay Jewelers, and Piercing Pagoda.
Can I find other clothing and shoe stores near JCPenney in Muskegon?
Yes, nearby options include Men's Wearhouse, Journeys, Finish Line, American Eagle Store, Chacos, and DC Closet.
Are there dining options near JCPenney at The Lakes Mall where I can eat before or after shopping?
Nearby restaurants include Little Easy (Chinese cuisine), Isabella's (Mexican fast food), and Kazumi Japanese Steakhouse, offering a variety of dining choices around your visit.