Brand Certified
JCPenney
4.2(1063 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
5690 Harvey St, Muskegon, MI
49444, United States
Certified by JCPenney • Mar 01, 2026
(231) 798-6107
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/mi/muskegon/clothing-stores-muskegon-mi-2807.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Muskegon, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,063 reviews
5 stars
552
4 stars
290
3 stars
128
2 stars
42
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some customers praising helpfulness while others report unhelpful or unfriendly interactions.
Product Quality
Several reviews express dissatisfaction with the quality of jewelry and clothing, particularly regarding durability and selection.
Store Condition
Customers noted that the store is generally clean but mentioned issues with clutter and outdated displays.
Checkout Experience
Many customers reported long wait times at checkout, with insufficient staff available to assist.
Pricing and Sales
Customers appreciate the variety of sales and good prices, although some feel that regular prices can be high.
- KDkris duttlingerFeb 21, 20261.0I’m at the mall, looking for a spring jacket and I see a huge clearance section at JCP. The jacket I found said $70 30% clearance so I went to buy it but it was $70. She then said it’s $35 if you have a JCP card, which I do not. She then said she could give me 15% off if it was full price. So I can’t pay cash for a jacket but can put it on a credit card if I apply for one.
- SASara AdamsFeb 12, 20265.0Always tidy and the staff is friendly. The clothes are decidedly grandma and rowdy. I fitness walk at the mall.
- PDPeter DumasJan 8, 20265.0Great service great cashier
- BWBrady WhalenDec 6, 20255.0All the employees I interacted with were friendly and helpful!
- KNKim NicholsNov 29, 20255.0Very good quality for clothing and home goods
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Muskegon, MI?
You can find kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney Muskegon.
What are the store hours for JCPenney at The Lakes Mall in Muskegon?
From Monday to Friday, the store is open from 11:00 AM to 8:00 PM; Saturday hours are 10:00 AM to 9:00 PM; and on Sunday it is open from 11:00 AM to 7:00 PM.
Does JCPenney in Muskegon offer curbside pickup and in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options at its Muskegon location.
What payment methods are accepted at JCPenney Muskegon?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney in Muskegon wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
How can I shop JCPenney products on my mobile device?
You can download the JCPenney App from the Apple App Store to shop and browse coupons conveniently.
Which nearby beauty and cosmetic stores can I visit while at JCPenney in Muskegon?
You can visit Sephora inside JCPenney for beauty and spa retail products during your visit.
Are there nearby jewelry stores close to JCPenney at The Lakes Mall?
Yes, nearby jewelry stores include Gold Recyclers, Blue Harbor Estate Jewelry, Kay Jewelers, and Piercing Pagoda.
Can I find other clothing and shoe stores near JCPenney in Muskegon?
Yes, nearby options include Men's Wearhouse, Journeys, Finish Line, American Eagle Store, Chacos, and DC Closet.
Are there dining options near JCPenney at The Lakes Mall where I can eat before or after shopping?
Nearby restaurants include Little Easy (Chinese cuisine), Isabella's (Mexican fast food), and Kazumi Japanese Steakhouse, offering a variety of dining choices around your visit.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website