Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Muskegon, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,056 reviews
5 stars
545
4 stars
290
3 stars
127
2 stars
43
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; some customers praised helpful and friendly service, while others reported unhelpful or rude interactions.
Product Quality
Several customers expressed dissatisfaction with the quality of jewelry and clothing, citing issues with durability and selection.
Checkout Experience
Long wait times at checkout were frequently mentioned, with complaints about insufficient staff at registers.
Store Selection
Customers appreciated the variety of products available, particularly in clothing, but noted limitations in certain categories like big and tall sizes.
Pricing
Many reviews highlighted good prices and sales, although some customers felt certain items were overpriced.
- JMJackie McClainNov 13, 20253.0Not updated. Very cluttered. No help except checking out.
- TCThomas ChadwickOct 7, 20255.0Found what we were looking for and was surprised it also was on sale. Perfect
- MSMichael SchroederSep 22, 20254.0Glad someone still has a big and tall section for men that's reasonably priced.
- CMChyrstal MarbleSep 9, 20255.0Lots of different great brands
- LGLaShelle GreeneSep 5, 20254.0This place...manager was more interested in micromanaging the cosmetic employee than opening the gate to the rest of the mall on time.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Muskegon, MI?
You can find kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney Muskegon.
What are the store hours for JCPenney at The Lakes Mall in Muskegon?
From Monday to Friday, the store is open from 11:00 AM to 8:00 PM; Saturday hours are 10:00 AM to 9:00 PM; and on Sunday it is open from 11:00 AM to 7:00 PM.
Does JCPenney in Muskegon offer curbside pickup and in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options at its Muskegon location.
What payment methods are accepted at JCPenney Muskegon?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney in Muskegon wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
How can I shop JCPenney products on my mobile device?
You can download the JCPenney App from the Apple App Store to shop and browse coupons conveniently.
Which nearby beauty and cosmetic stores can I visit while at JCPenney in Muskegon?
You can visit Sephora inside JCPenney for beauty and spa retail products during your visit.
Are there nearby jewelry stores close to JCPenney at The Lakes Mall?
Yes, nearby jewelry stores include Gold Recyclers, Blue Harbor Estate Jewelry, Kay Jewelers, and Piercing Pagoda.
Can I find other clothing and shoe stores near JCPenney in Muskegon?
Yes, nearby options include Men's Wearhouse, Journeys, Finish Line, American Eagle Store, Chacos, and DC Closet.
Are there dining options near JCPenney at The Lakes Mall where I can eat before or after shopping?
Nearby restaurants include Little Easy (Chinese cuisine), Isabella's (Mexican fast food), and Kazumi Japanese Steakhouse, offering a variety of dining choices around your visit.