Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lansing, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,115 reviews
5 stars
564
4 stars
288
3 stars
164
2 stars
43
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.
Product Selection
Customers appreciate the variety of clothing available, but many express disappointment in the limited options for plus sizes and specific categories like petite.
Store Condition
The store is generally described as clean and organized, but some reviews mention poor merchandising and a need for updates to the store's interior.
Sales and Pricing
Many customers highlight the good sales and promotions, although some feel that regular prices are too high.
Overall Experience
While some customers have positive experiences and express loyalty to the brand, others feel that JCPenney has declined in quality and service compared to the past.
- MWMichele WhittakerNov 14, 20255.0They have a good selection of petite pants and tops which was what I was looking for specifically. Store is very clean and clerks are friendly. They had a great sale the day I went and a good selection of men and women clothing. They also had some unique gifts and always have stuff for most rooms in your house.
- ABAmy Bennett-RootOct 18, 20255.0Service was friendly. The cashier was in training and she was learning quickly. The person training her was patient.
- JHJohn HawkinsOct 2, 20255.0Great mens clothing.
- JHJoe HughesJun 9, 20254.0Typical JCPenney's, it's just too bad it's in a dying mall
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney in Lansing, MI?
You can find a wide selection of kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at the Lansing JCPenney.
What are the store hours for JCPenney at Lansing Mall?
Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup or online shopping options?
Yes, JCPenney offers free shipping, curbside pickup, and in-store shopping options.
Which payment methods are accepted at JCPenney in Lansing?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa.
Is the Lansing JCPenney store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and public restrooms.
Does JCPenney sell clothing and shoes for both men and women?
Yes, JCPenney sells clothing and shoes for men and women.
Where is JCPenney located in Lansing?
JCPenney is located at 5304 W Saginaw St inside Lansing Mall, Lansing, MI 48917.
Are there any beauty and spa services near JCPenney at Lansing Mall?
Yes, nearby you can find SEPHORA inside JCPenney for beauty supplies, SALON - Lansing Mall for beauty salon services, VIP Nail & Spa, Nancy Nails, and Nancy's Nails for nail and spa services.
What nearby stores can I visit for additional clothing and shoe shopping?
Nearby stores include Champs Sports for shoes, Charlotte Russe for women's clothing, Aéropostale, Lane Bryant, Jimmy Jazz, and Hot Topic for various apparel and accessories.
What dining options are available near JCPenney at Lansing Mall?
Nearby restaurants include Chipotle Mexican Grill for Mexican food, Italian Village Pizza for Italian, Americana Bistro for American and barbecue cuisine, and SUBWAY for sandwiches.