DSW Designer Shoe Warehouse

4.1
413 reviews
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Business Details

2800 Town Center Boulevard, Lansing, MI
48912, United States
(517) 316-7963
https://stores.dsw.com/usa/mi/lansing/dsw-designer-shoe-warehouse-eastwood-town-center.html
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About

Shoe StoreFashion Accessories Store
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great. DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations. The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

DSW Designer Shoe Warehouse
2800 Town Center Boulevard, Lansing, MI
48912, United States

Hours

Reviews

4.1
413 reviews
5 stars
225
4 stars
99
3 stars
43
2 stars
15
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior.

Product Selection

Customers appreciate the wide variety of shoes available, though some express disappointment in the limited selection for certain sizes and styles.

Store Experience

Many reviews highlight the store's cleanliness and organization, contributing to a positive shopping experience.

Pricing and Promotions

While some customers find good deals, others criticize the pricing strategy and unclear promotions, particularly in the clearance section.

Online Service Issues

Numerous complaints about poor online customer service and difficulties with online orders, leading to frustration among loyal customers.
  • MU
    Marcy Uhl
    Oct 29, 2025
    5.0
    Something for everyone!
  • MO
    Mariah Orzolek
    Oct 16, 2025
    5.0
    Everything you need in footwear. Boots, tennis shoes, kids through adults. Love their clearance section too!!
  • MG
    Morgan Govindasamy
    Sep 29, 2025
    1.0
    Visited this location on 09/27/25 for a pair of dress shoes I needed the next day. I didn't find anything on the floor so I thought I'd look in the clearance section. Many of the shoe boxes had stickers that read " ADDITIONAL GREEN % OFF PRICE BELOW" on a green sticker, others the same for red, blue, purple stickers. I couldn't find a staff member to ask so I just went to the register and I asked about the sticker. The cashier asked over her headset and the other associate said that the clearance shoes are all 30%. That associate immediately came up the register and had an angry face and very nasty tone and aggressively said " It's not half off. ACCESSORIES are half off you must have read a different sign that was nearby." and started to walk away. I just mention to the cashier" I understand, I was just confused about the stickers and wondered if it was a separate promotion" the aggressive associate turned right around and raised her voice to me " Why would think that?! It says RIGHT THERE". I stopped engaging with her while she mumbled while walking off and the poor cashier said " I just work here", which is pretty sad that she felt any need to say that because her associate behaves this way with customers. If I hadn't needed the shoes for the next morning I would've walked out of the store with nothing. Feel free to reach out to me, I can tell you exactly which associate it was.
  • AF
    Arturo Figueroa
    Sep 27, 2025
    5.0
    Good place
  • DG
    Destinee Greer
    Sep 10, 2025
    1.0
    Honestly the worst customer experience I have ever received. I needed to exchange a pair of shoes I was gifted (I did not have a gift receipt so I wasn’t sure if it would be possible but with some companies it is) and I was yelled at as I was walking out the door saying they were probably stolen. I understand return policies as I have worked retail for 10 years myself but the unprofessionalism and rudeness was worse than I could’ve imagined. I have never once put a complaint like this but I’ve never been treated this horribly by a customer service worker and I hope that no one else has this experience.
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Frequently Asked Questions About DSW Designer Shoe Warehouse

What types of products can I find at DSW Designer Shoe Warehouse in Lansing?

DSW offers over 25,000 pairs of designer shoes for men, women, and kids, along with handbags, jewelry, and accessories from top brands like Nike, Cole Haan, and Puma.

Does DSW Designer Shoe Warehouse offer in-store pickup for online orders?

Yes, DSW provides in-store pickup services, allowing customers to order online and collect their purchases directly at the store.