Citi Trends, located at 921 W. Holmes Rd, Ste 400, Lansing, MI is a growing specialty value retailer of apparel, accessories and home trends for way less spend primarily for African American and Latinx families in the United States. The Company operates 600+ stores located in 33 states. For more information, visit www.cititrends.com or your local store.
Feedback on customer service is mixed; while some customers praise the helpfulness of staff, many others report rudeness and unprofessional behavior.
Store Cleanliness
Several reviews highlight issues with cleanliness both inside and outside the store, with reports of clutter and unsanitary conditions.
Product Selection
Customers appreciate the variety of clothing available, particularly for men and children, but some express disappointment in the limited options for women.
Pricing
Many customers commend the store for its affordable prices and good deals, making it a popular choice for budget-conscious shoppers.
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Shawn T
Nov 20, 2025
3.0
From being in ft Myers FL past 17 yrs the one in Lansing has nothing as new or as much as Florida does, never any shoes, but they always seem to have way to much leftovers for big and tall
DB
Dana Banks
Nov 9, 2025
1.0
I wouldn't even give one star. But I had too..... I haven't been here in yrs because I didnt like the store it is always messy. Today I decided to go in. As I was walking in the front door, I looked down and their was a 💉 outside on the sidewalk. As I walked in I seen families with kids. I walked up to the lady at the front desk and ask who is the one that cleans the outside of your store. With an attitude, she said oh we pay someone to clean it up. I said well there is 💉 on the ground on ur front door. I think someone should clean it up. She just looked at me. Well we looked around. Didn't buy anything. Couldn't find what we was looking for. As we walked out. I looked and the 💉 was still there. I won't be back... I understand i too have family on it and hurt me to see others as well. But ur running a store. Please make sure the outside and the inside is clean
CC
Chenille
Nov 7, 2025
5.0
The lady inside the store has amazing customer service skills!!! She was so nice and helpful! She can really relate to her customers in a way I have never experienced from a retail shop! I really hope she's a manager/owner of the store because she's that great! Store was clean and well organized; I will definitely be going back!
CG
Cliff Gray
Mar 31, 2022
5.0
Best prices 💰
GG
Growl
Jun 10, 2019
3.0
Not as big in Jackson as the one in lansing. Not a big variety of adult clothes