Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Jackson, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
869 reviews
5 stars
432
4 stars
236
3 stars
121
2 stars
36
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Product Selection
The store offers a wide variety of products, including clothing and housewares, but some customers noted a lack of options in certain categories, particularly men's clothing.
Cleanliness and Organization
While some customers found the store clean and well-organized, others reported issues with disarray, particularly in clearance areas.
Pricing and Sales
Customers appreciated the good prices and frequent sales, especially on clearance items, although some felt that regular prices were high.
Salon Experience
Mixed reviews on the salon services, with some customers having positive experiences while others reported dissatisfaction with haircuts and color treatments.
- SMSam Martinez5 days ago2.0Stick a fork in em, I think they're about done. I went in for a table cloth, because i thought they would be the place. They had one option, ONE! So I bought some $90 perfume (it was Christmas time) and left, thinking the whole way through that they clothing style was a bit dated. Can't say I'll be back unless I need bath towels or bathroom for mats
- AAAutoTechMikeDec 29, 20254.0It's a jc penny seems to be getting less of a selection especially for kids and men's stuff but still a solid place
- TGTomi GeiseDec 28, 20251.0This store would not exchange item for bigger size. Gift from xmas. They only gave 9 dollars for a 30 dollar purchase. Had bigger size in hand. This store is rude and doesn't follow return policy. This is why jcpennys is going under. Bad bad customer service. Don't shop here. That owner speech is hilarious. The manager of the store did this. Pkg was never opened.
- KBKaysie BurnsideDec 15, 20255.0The Jackson JCPennys store is awesome , employees are kind and helpful.
- DSDeb SheetsDec 14, 20254.0I buy stuff and they allow me to return without questions. I love there stuff
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Jackson, MI offer?
JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Jackson, MI?
JCPenney is open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney in Jackson offer curbside pickup and free shipping?
Yes, JCPenney provides free shipping and curbside pickup options for customer convenience.
What payment options are accepted at JCPenney Jackson?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa for payments.
Is the JCPenney store in Jackson wheelchair accessible?
Yes, the Jackson JCPenney has a wheelchair accessible entrance for customers.
Can I shop for both men's and women's clothing and shoes at JCPenney Jackson?
Yes, the store offers clothing and shoes for both men and women.
Where is JCPenney located within Jackson, MI?
JCPenney is located at 1860 W Michigan Ave inside the Westwood Mall in Jackson, MI.
Are there beauty salons near JCPenney in Westwood Mall?
Yes, nearby beauty salons include The Salon, Hair by Jordan, MasterCuts, VN Nails, and Beautiful Brows, which offer beauty and spa services accessible to JCPenney customers.
What other clothing stores can I visit near JCPenney in Westwood Mall?
Nearby clothing stores include Victoria's Secret & PINK, American Eagle Store, Campus Den, Check ME Out Fashion, The Buckle, Pacsun, and Spirit Halloween Jackson, Mi, providing a variety of fashion options for shoppers.
Are there any family-friendly entertainment options near JCPenney in Westwood Mall?
Yes, family-friendly options nearby include The Bounce Castle and Play Fun Center, which provide playground and event planning services for children and families.