Michael Kors Outlet

Reviews

• AT

  Abhiraami Thangavel

  Jan 17, 2026
  1.0
  Worst Customer Service I have seen in my life. (I do shop quite a lot) I recently bought a watch at this store. Right after billing, I asked them that I want to get it fitted for my wrist size. They said , the store is croweded today and I need to come in another day for this. This particular store is 1 hr drive from where I live. After a month, I went again to get it fitted. This time they gave a reason that, there are only few staffs on working today and they won’t do it for me. And I have to come another day for this. Again after a month, (ie. Two months after the purchase of this watch), I went again today to get it fitted. This time I even called the store in advance to ask, what time can I come in to get it fitted. They said, anytime in the Saturday afternoon. So I went in today. They said the person who does it is not at the store. They asked me if I had an appointment. When I called, that person told I don’t need an appointment. For the third time, I couldn’t get it fitted. I spent so much to get this watch and it’s been two months and I am still not able to wear it, just because how they treat their customers and they don’t have equipped staff members to do the basic work they need to do if they sell a watch at their store. Really disappointed.
• AM

  All Things Michigan

  Jan 2, 2026
  5.0
  Great store!!
• SS

  Scott

  Dec 8, 2025
  1.0
  Not sure whats going on here, but something seems really different than it did even a month or so ago. All the employees seem so irritated. I asked one of the employees if something changed, she said they got a new manager. That's unfortunate, one person really can ruin a good culture. I used to enjoy shopping here, but after my latest experience, I won't be back for a while. Hopefully, for the sake of the store and its employees they get their old manager back or get a different one. Absolute shame

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