Smart Start Ignition Interlock

Reviews

• DM

  Davone M

  Feb 12, 2026
  1.0
  I had to drive over and half an hour to the location in Harrison Township, MI (30miles) to receive my device, when it's plenty of locations near my city. I set an appointment for 2:30. I got there on time. I was the only person there and I ended up leaving this place around 3:50 pm. They customer service was horrible. I will never recommend this place to anyone. They were slow and unprofessional. I was so frustrated, I had to call the office number to let them know I was in the office. I could hear the eco from them as we were on the call. They didn't have my paperwork together. They need to rehire. If I could've had another company to have complete the work in needed. I would never choose them. Not only that happened a customer came in with 3:30pm appointment while I'm still waiting for what he needed and was out within less than 10mins. They even have video footage of all the time I spent in that office. I feel I should get compensated for my time and how I was treated. On top of that I don't even know or have any documentation on the device I've received.
• SW

  Susan Wronski

  Jan 28, 2026
  1.0
  This place is a scam. If you need a breath test, go to your local in-person location and don't use an at home advice. I paid for the first week and didn't get the device for 10 days. They would not credit me for that first week and then the device didn't work because it was only activated for 7 days. So ok, I'll pay. How do I pay? You have to call them. They have not once answered the phone. They don't have a website to pay, they don't have a third party to pay, according to them, they don't have an automated phone system to pay. I've spent hours on the phone on hold. I figured out that they do answer emails so that's how I've gotten by. They also told me not to email them. Well, they answer emails so I am continuing to email them. I found a round-about way to pay them and send them the receipt from their third party payment system which I found on a receipt they emailed me, but that is not a normal option according to them AND it takes 48 hour to process that way. They have stolen money, they don't answer the phone, they don't offer any way to pay, and this is all ordered by the court as mandatory. Stay away from this company.
• DL

  Dustin Larson

  Nov 3, 2025
  5.0
  Mikes an excellent service tech, I believe him an Alex installed my smart start interlock device and gave me a thorough explanation on how to use it and when to bring it in for downloads. I have a Tesla aswell so finding a place that installs them on electric vehicles was a pain until I brand it here so thank you and I hope others can have the same experience as me
• BM

  Brandon McNab

  Nov 3, 2025
  5.0
  Savanah was awesome - she was able to handle my issue quickly and effectively. She was able to put me at ease and fix the issue I was having quickly, while doing it with a great attitude. She made my experience fantastic and made me feel valued as a smart start customer.
• KM

  Kill Monger

  Jun 16, 2025
  5.0
  Savanah was outstanding to talk to. She made my process very easy and she handle all the hard work. I would definitely give her a raise or promotion if I were you.

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