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About
Safety Equipment SupplierAuto Accessories Store
Smart Start is the #1 Ignition Interlock Device provider in Harrison Township with same-day installation available for your vehicle. We’re a convenient and affordable Michigan IID supplier located in Central Harrison Township at 42111 Irwin Dr with mobile services and price matching available to give you the best value. Our reliable customer service experts and licensed technicians will make your IID device experience quick & low stress. Smart Start is ready to schedule your Ignition Interlock Device installation in Harrison Township. Call our Central Harrison Township location & talk to a Program Advisor, who will help you schedule an appointment for your IID installation, calibration or removal.
Details
- Credit cardAvailable
- DebitAvailable
- Onsite servicesAvailable
Location
Smart Start Ignition Interlock
42111 Irwin Dr, Harrison Township, MI
48045, United States
Hours
Reviews
4.4
243 reviews
5 stars
203
4 stars
8
3 stars0
2 stars2
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Dan, Savanah, and Alexis for their exceptional service.
Efficiency
Customers frequently noted the quick service and efficiency in handling appointments and calibrations, often expressing gratitude for being in and out promptly.
Mixed Experiences
While many reviews were positive, there were also significant complaints about poor service and communication from some representatives, indicating inconsistency in customer experiences.
Supportive Environment
Several customers appreciated the empathetic and respectful treatment they received, especially during difficult personal situations, highlighting the staff's understanding nature.
Device Issues
Some reviews mentioned problems with the devices themselves, including malfunctions and frustrations related to the interlock system, though many felt the staff handled these issues well.
- DLDustin LarsonNov 3, 20255.0Mikes an excellent service tech, I believe him an Alex installed my smart start interlock device and gave me a thorough explanation on how to use it and when to bring it in for downloads. I have a Tesla aswell so finding a place that installs them on electric vehicles was a pain until I brand it here so thank you and I hope others can have the same experience as me
- BMBrandon McNabNov 3, 20255.0Savanah was awesome - she was able to handle my issue quickly and effectively. She was able to put me at ease and fix the issue I was having quickly, while doing it with a great attitude. She made my experience fantastic and made me feel valued as a smart start customer.
- FIFrancesca IoriSep 4, 20255.0Antoine was super helpful! Got all my calibrations done in one sitting instead of coming back a week later. Saved me my time! :)
- LEL EvansAug 20, 20255.0Antoine was amazing! Super friendly, polite, knowledgeable all around great customer service.
- AVAbbie vargoAug 19, 20255.0Savanah was amazing in helping me with everything from my account, my bill, and why I got locked out. There needs to be more people in customer service like her.
Frequently Asked Questions About Smart Start Ignition Interlock
What is an Ignition Interlock Device (IID)?
An Ignition Interlock Device is a piece of equipment that tests your alcohol level and prevents you from driving your vehicle if that alcohol level exceeds a set point.
Do I have to make an appointment for an installation?
You must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that we have all the information needed to provide exactly what you need to fulfill your restricted driving requirements. If you are looking for an appointment today, call us! Same-day installation or service appointments may be available in some cases.
Are there any fees?
The overall cost of an Ignition Interlock Device varies depending on location, provider, requirements, and the duration of the restricted driving program. We’ll always be upfront about the costs, with no hidden charges or fees.
Do you have any programs with financial assistance based on need?
There are programs that provide financial assistance for an Ignition Interlock depending on location and circumstances. If you are wondering if you qualify, feel free to call us. If we cannot answer your specific question, the authority requiring the Ignition Interlock will know how to help.
Can I make a payment in cash?
Our locations do not accept cash payments but the Smart Start Client Portal app makes it easier than ever for customers to review and make payments right from their computer, tablet or smartphone! With the Client Portal, you can manage various options like enabling autopay, reviewing past charges and deciding how often you pay, all in one place.
What if I need to have my vehicle repaired?
Each state has specific requirements and procedures for the mechanic to follow on cars that need to be serviced. Please contact us for further instructions.
Can I go to any Smart Start location for service?
We have thousands of service centers in the U.S. and internationally. Our website provides you information about each of these locations and which one is available to meet your needs.
Who should I contact if I am dissatisfied?
You can file an incident report online on our website or call us and let us know how we can do better. Our customers are valued and appreciated, and feedback helps us improve.
What do I need to bring to my installation?
Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly Program Advisors will let you know.
How do I know if Smart Start's devices are compliant with my program?
Smart Start is a NHTSA certified Ignition Interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county.
How often does my Ignition Interlock Device need to be serviced?
You will be asked to bring your Ignition Interlock Device in for regularly scheduled services. Call our knowledgeable Customer Care Center to find out how often your IID will need to be serviced at (800) 831-3299.
What do I need for removal?
Requirements will differ by state, but generally your state authority must grant removal authorization before you can have your IID removed. You will then need to fill out the Device Removal Request form on our website and upload any official documentation that may be required to authorize the removal.
Do I need an Interlock Device on all of my vehicles?
Some states will require that you have an Ignition Interlock Device installed on all cars registered to you, but most states will just require that whichever vehicle you drive have an IID installed. Check with your state authority to see if you will need an IID installed on all of your cars.
Does the Interlock Device mess up or hurt my vehicle?
No, Smart Start's Ignition Interlock Device (IID) will not hurt your vehicle in any way. Our service technicians are the best in the business and are able to install on all vehicles, even hybrids and electric cars!
How long does it take to install an Ignition Interlock Device?
The time required for an Interlock installation will depend on your type of vehicle but we recommend blocking off at least two hours to make sure you are prepared to not miss any other appointments or work.
Where can I find an Ignition Interlock Device?
It’s easy to find the nearest Smart Start location on Google or on our online service center search tool. Go to the Locations tab on our website and enter your zip code into the search bar.
How do I use an Interlock Device?
Using a Smart Start Ignition Interlock is easy! When prompted, blow into the device for a few seconds until you hear a click that signals the test is complete.
How much does an Ignition Interlock Device cost?
Exact IID prices will vary by state, but you can find our current pricing on our Ignition Interlock Cost page on our website. Our expert Program Advisors are also available to provide you a custom quote and schedule your installation today!
How does an Interlock Device work?
When you blow into your Ignition Interlock Device, you're providing a breath test sample in order to start the vehicle. The device then measures your Breath Alcohol Concentration (BrAC), and will either say that you passed, need to retest, or failed. You will be asked to take rolling retests throughout your drive.
What can breathalyzers detect?
Breathalyzers only measure your Breath Alcohol Concentration (BrAC).
Is an Ignition Interlock the same as a breathalyzer?
Ignition Interlock and handheld breathalyzers both test your Breath Alcohol Concentration (BrAC), but an Ignition Interlock Device is only installed in vehicles and prevents the car from starting if there is alcohol detected. A handheld breathalyzer only detects alcohol and may tell you the concentration.
Can I unplug my Ignition Interlock?
Check with your state authority to see if you are allowed to unplug your Ignition Interlock before doing so.
Can someone else drive my car?
Yes, but whoever is driving the vehicle MUST take a breath test and pass before driving. Any failed test will still be your responsibility.
What are the operating hours of Smart Start Ignition Interlock in Harrison Township?
Smart Start Ignition Interlock is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Do I need an appointment to install an Ignition Interlock Device at this location?
Yes, you must schedule an appointment to install an Ignition Interlock Device. Same-day installation may be available if you call and schedule promptly.
What forms of payment does Smart Start Ignition Interlock accept?
Payment options include Mastercard and Visa credit cards. Cash payments are not accepted at the location, but payments can be made online via the Smart Start Client Portal.
Where is Smart Start Ignition Interlock located in Harrison Township?
The location is at 42111 Irwin Dr, Central Harrison Township, MI 48045.
How can I contact Smart Start Ignition Interlock in Harrison Township?
You can call them directly at +1 586-954-3289 or their toll-free number at +1 800-831-3299 for assistance and scheduling.
Does Smart Start provide online services for clients?
Yes, their online services are available 24/7, allowing customers to manage payments and view account information anytime.
What nearby automotive services are available around Smart Start Ignition Interlock in Harrison Township?
Nearby automotive services include Auto Tow Roadside Assistance & Complete Auto Truck Repair, Liberty's Gears for automotive parts and repair, and Ernie's Auto Parts, useful for additional vehicle support during your visit.
Are there building supply stores near Smart Start Ignition Interlock for any related vehicle or equipment needs?
Yes, nearby building supply stores include Ryan Building Materials, Gypsum Supply Company, and Countertops Direct, which might be helpful if you need parts related to installation or maintenance.
Is there a metal fabrication or manufacturing service close to Smart Start Ignition Interlock?
Yes, nearby options include Laser Cutting Company, Inc., EJS Custom Fabrication Inc, and Yanfeng USA, providing metal fabrication and industrial services.
How can visiting nearby places like Auto Tow or Liberty's Gears benefit customers of Smart Start Ignition Interlock?
Customers needing additional vehicle repairs or parts can conveniently use these nearby services before or after their IID installation or servicing, ensuring their vehicle is fully operational.