JCPenney

4.2
1101 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Grandville, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
3774 Rivertown Prkwy SW, Grandville, MI
49418, United States

Hours

Reviews

4.2
1,101 reviews
5 stars
549
4 stars
324
3 stars
143
2 stars
39
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly in departments like jewelry and makeup.

Store Condition

Feedback indicated that the store cleanliness and organization were generally good, but some areas, like dressing rooms, needed maintenance.

Pricing

Customers expressed mixed feelings about pricing, with some finding sales and good deals, while others felt prices were high, especially on clearance items.

Product Selection

While many found a good variety of clothing, some noted a decline in selection and availability of sizes, particularly for plus and tall sizes.

Checkout Experience

Several reviews highlighted long wait times at checkout and issues with the new checkout system, suggesting a need for more cashiers.
  • TU
    The Uerlings
    Sep 27, 2025
    5.0
    I love JCPs. I know it is struggling but it is still one of my favorite stores to shop at
  • BB
    Beth
    Sep 19, 2025
    5.0
    Good but even clearance prices are high now.
  • BP
    Brian P
    Sep 9, 2025
    4.0
    Great prices on some sale items.watch for coupons n sales
  • DH
    Daisy Harwood
    Aug 27, 2025
    4.0
    It was very nice and clean, everyone was polite.
  • NS
    Nimfa Silva
    Aug 16, 2025
    4.0
    Very well treated at the checkout today. Carmen is real nice and very patient when I signed up for the rewards also the pregnant lady from the fragrance section is very welcoming as well. I was gonna give 5 stars but my husband could've gat his $10 coupon if the other lady from the fragrance atleast ask if he wants to sign up the way the other check out lady did. Anyways maybe its different.

Frequently Asked Questions About JCPenney

What are the store hours for JCPenney in Grandville, MI?

JCPenney Grandville is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

What types of products does JCPenney Grandville offer?

JCPenney Grandville offers a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.