Brand Certified
JCPenney
4.1(1838 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
3225 28th St SE, Grand Rapids, MI
49512, United States
Certified by JCPenney • Mar 01, 2026
(616) 949-7600
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/mi/grandrapids/clothing-stores-grandrapids-mi-1580.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Grand Rapids, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,838 reviews
5 stars
944
4 stars
499
3 stars
211
2 stars
82
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Store Cleanliness
Customers consistently note that the store is clean and well-organized.
Product Selection
The store offers a wide variety of products, but some customers feel that the quality and availability of items have declined.
Pricing Issues
Many customers find prices to be high, especially compared to sales and discounts, leading to dissatisfaction with value.
Checkout Experience
Customers express frustration with the centralized checkout system, citing long lines and insufficient staff.
- TKTabbi KatFeb 5, 20265.0Love this store
- SCSamantha Sam CarrizalesJan 9, 20265.0JCPenney, I just love it because electrical stairs for shopping carts
- JTJulie TatroJan 8, 20264.0Friendly staff clean stores nice variety of stuff
- TCTessa CornellDec 31, 20255.0Went in looking future a special gift for my daughter in law and walked into a huge store wide sale!! Fantastically awesome assortment of discounted jewelries was perfect for my budget!
- TCTasha ClaybrookDec 20, 20251.0Purchased a $28 necklace from costume jewelry today ask for a small jewelry box for my necklace, and the nice lady said no because she was yelled at for giving out a box the day before. She then said it’s prolly costly for them and I said if no one is shopping here anymore that would be even more costly for them.Had I not needed a Xmas gift for the office party I would’ve returned it.
Frequently Asked Questions About JCPenney
What products does JCPenney in Grand Rapids offer?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products. You can shop national brands as well as exclusive brands like Liz Claiborne, Okie Dokie, and St. John's Bay.
What are the operating hours for JCPenney in Grand Rapids, MI?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup and in-store shopping?
Yes, JCPenney in Grand Rapids provides curbside pickup as well as in-store shopping for customer convenience.
What payment methods are accepted at JCPenney Grand Rapids?
JCPenney accepts American Express, Discover, Mastercard, Visa, and check payments.
Is the JCPenney store in Grand Rapids wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
Where is JCPenney located in Grand Rapids, and what shopping center is it part of?
JCPenney is located at 3225 28th St SE, Grand Rapids, MI 49512, inside the Woodland Shopping Center.
Are there any dining options near JCPenney in Woodland Shopping Center?
Yes, nearby dining options include SUBWAY, Jr. Steak and Potato, Auntie Anne's, Wow Sushi, Suki Hana, and the Woodland Mall Food Court, offering a variety of fast food, sushi, Japanese cuisine, and more.
What beauty and spa services are available near JCPenney Grand Rapids?
Sephora inside JCPenney offers beauty products and services, and customers can explore JCPenney Beauty for skincare, makeup, and deals at the store.
What clothing stores are located nearby JCPenney at Woodland Shopping Center?
Nearby clothing stores include American Eagle Outfitters, Charlotte Russe, The Buckle, The Children's Place, H&M, Arula Woodland Mall, Buckle, Justice, Aéropostale, and Victoria's Secret.
Are there eyewear and optician services close to JCPenney?
Yes, LensCrafters and another JCPenney location offering department store and eyewear services are nearby, providing eyewear and optician options.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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