Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Grand Rapids, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,823 reviews
5 stars
933
4 stars
493
3 stars
211
2 stars
82
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for rudeness and lack of professionalism.
Product Availability
Customers appreciate the variety of products available, but many express frustration over the lack of stock and outdated styles.
Store Experience
The store is generally described as clean and organized, but issues with long checkout lines and insufficient staff are common complaints.
Return Policy Issues
Several customers reported negative experiences with the return policy, citing unhelpful staff and strict enforcement of rules.
Pricing Concerns
Customers noted that prices can be high, especially compared to competitors, and expressed disappointment with the perceived value of items.
- BHB HollowNov 15, 20255.0I love the clean organized environment and the staff are all helpful . This is the only place we have found with a good selection of big and tall mens department are a reasonable price.
- SPSam PhilleyNov 13, 20254.0Had an absolutely AMAZING experience with the Portrait takers today. Big shoutout to Wes, Taylor, and (i think her name was) Marie. I know it starts with an 'M' but i cant remember it she was a pretty black lady with glasses. My hubby, me and my 3 month old son were present and they were great with him! They helped me out a ton and the pictures are adorable HOWEVER, JCPenny charges wayyyyy too much for the actual prints. And thw digital albuma alone is $135 dollars that doesnt include the session prices which are 15 per person. Not sure if I would get them done here again purely because of that. Thats the reason it's 4 instead of 5 stars
- DLDureen LelandNov 5, 20255.0Cashier VAL was friendly and HELPFUL! She needs a raise. I Haven't been in this store in years and they had everything I was looking for. THANK YOU VAL!!! SHE WORKS UPSTAIRS
- CFChelsea FanslerSep 24, 20254.0The actual manager was efficient but he made the photographer add on individual pictures. I didn't love that. The photographer was absolutely amazing. He knew all the poses and made it so fun. It was just a nastolgic experience. We got the pictures super fast and he even took the time to custom design some
- IWIretha WymanSep 23, 20251.0Took my mother back today after shopping this weekend to exchange a pair of shoes that was purchased this weekend for a larger size as they were too small for her as she’d tried them on and realized they were too small for her feet . They refused to exchange her shoes because there was a bit of dirt on them and made her pay another 75 dollars for another pair. I feel she was discriminated on being disabled and being Native American as I’ve never had such issues with a return at any other store. Manager was extremely rude and unbending as I explained my mom’s disability and me having to come back and help her to the store to make the exchange. They have lost my respect and my business.
Frequently Asked Questions About JCPenney
What products does JCPenney in Grand Rapids offer?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products. You can shop national brands as well as exclusive brands like Liz Claiborne, Okie Dokie, and St. John's Bay.
What are the operating hours for JCPenney in Grand Rapids, MI?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup and in-store shopping?
Yes, JCPenney in Grand Rapids provides curbside pickup as well as in-store shopping for customer convenience.
What payment methods are accepted at JCPenney Grand Rapids?
JCPenney accepts American Express, Discover, Mastercard, Visa, and check payments.
Is the JCPenney store in Grand Rapids wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
Where is JCPenney located in Grand Rapids, and what shopping center is it part of?
JCPenney is located at 3225 28th St SE, Grand Rapids, MI 49512, inside the Woodland Shopping Center.
Are there any dining options near JCPenney in Woodland Shopping Center?
Yes, nearby dining options include SUBWAY, Jr. Steak and Potato, Auntie Anne's, Wow Sushi, Suki Hana, and the Woodland Mall Food Court, offering a variety of fast food, sushi, Japanese cuisine, and more.
What beauty and spa services are available near JCPenney Grand Rapids?
Sephora inside JCPenney offers beauty products and services, and customers can explore JCPenney Beauty for skincare, makeup, and deals at the store.
What clothing stores are located nearby JCPenney at Woodland Shopping Center?
Nearby clothing stores include American Eagle Outfitters, Charlotte Russe, The Buckle, The Children's Place, H&M, Arula Woodland Mall, Buckle, Justice, Aéropostale, and Victoria's Secret.
Are there eyewear and optician services close to JCPenney?
Yes, LensCrafters and another JCPenney location offering department store and eyewear services are nearby, providing eyewear and optician options.