American Eagle Outfitters in Grand Rapids, MI is a brand with expertly crafted, high quality jeans at our core. We create clothes that fit our customers lives, all made to take and make your own. We fit everyone. Visit your local American Eagle Outfitters at 3195 28th Street today.
If I could give this store a zero I would. I went into exchange two pair of leggings for my grandchild for the right size. It was snowing and the waist band was damp not damaged. The girl at the front desk rolled her eyes when I walked up to the front desk. They refused to exchange them. I let them know how wrong and unhappy this made me. The manager wasn’t much better. I took them to another location told them about it and they saw nothing wrong with them and exchanged them.. I also took my granddaughter to Lulu instead and spent a great deal of money that may have been spent in Arie I told her from now on let’s just go to Lulu. Your loss Arie do better. Hire a staff that wants to do their jobs and by the way they talk about shoppers and think customers don’t hear. They didn’t know someone was in our group and overheard them. All you have to do is scroll down and read other reviews to show you what kind of staff works here.
CN
Cara Nichols
Dec 26, 2025
5.0
I had one of the best shopping experiences ever at this location! I was looking for a specific set of rings and women’s pants on a wish list and the staff went above and beyond to help me! When we couldn’t find the items on the floor, they went to the back room & were able to find my items. The girls helping us were so nice and accommodating, never making us feel rushed or like a burden. It was such a positive experience and we will definitely be back to this location for all our AE & Aerie needs :)
EH
Erica Holmes
Nov 25, 2025
1.0
Workers treated me like an inconvenience the other day.
NP
Nicholas Potter
Aug 13, 2025
5.0
Super happy with my AE jeans. The Sydney Sweeney ad worked on me.
Frequently Asked Questions About American Eagle , Aerie Store
What are the store hours for American Eagle Outfitters at 3195 28th Street in Grand Rapids, MI?
The store is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Where is American Eagle Outfitters located in Grand Rapids?
It is located at 3195 28th Street inside Woodland Mall, Grand Rapids, MI 49512.
Does this American Eagle location offer in-store pickup?
Yes, American Eagle Outfitters at this location offers in-store pickup services.
What types of products can I find at this American Eagle and Aerie Store?
You can find a wide range of products including women's and men's clothing, jeans, t-shirts, bottoms, tops, footwear, accessories, underwear, bras, sleepwear, swimwear, and fragrances.
What payment options are accepted at American Eagle Outfitters in Woodland Mall?
They accept American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does American Eagle Outfitters in Grand Rapids support curbside pickup?
Yes, this location offers curbside pickup as part of their services.
Are there nearby clothing stores around American Eagle Outfitters at Woodland Mall?
Yes, nearby clothing stores include Aerie, Banana Republic, White House Black Market, BCBGMAXAZRIA at Macy's, and Francesca's, among others. Customers can explore these stores for more shopping options in the same mall area.
Where can I grab a coffee near American Eagle Outfitters in Woodland Mall?
There are two Starbucks locations nearby where you can enjoy coffee before or after shopping at American Eagle Outfitters.
What dining options are available close to the American Eagle Outfitters store?
Red Robin Gourmet Burgers and Brews is a nearby restaurant where customers can enjoy burgers and brews after shopping.
Are there other accessory or shoe stores near American Eagle Outfitters at Woodland Mall?
Yes, nearby stores include Aldo for shoes, Sunglass Hut for eyewear, Kids Foot Locker, Vans, and Shoe Dept. Encore, providing a variety of footwear and accessory options to complement your outfit.