Citi Trends, located at 14301 Gratiot Avenue, Detroit, MI is a growing specialty value retailer of apparel, accessories and home trends for way less spend primarily for African American and Latinx families in the United States. The Company operates 600+ stores located in 33 states. For more information, visit www.cititrends.com or your local store.
Numerous reviews highlighted poor customer service, with reports of rude staff, lack of assistance, and unprofessional behavior.
Store Organization
Many customers noted that the store was messy and unorganized, making it difficult to find items.
Product Quality
Feedback on product quality was mixed, with some customers appreciating the affordable prices while others criticized the quality of clothing.
Inventory Issues
Several reviews mentioned a lack of stock and variety, particularly in specific sizes and categories.
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Edward Banks
Dec 18, 2025
5.0
Hey nice clothes
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Taisha Terrell
Oct 28, 2025
1.0
I didn’t want to give a single star; customer service is horrible! Attitude problems, no greetings and definitely no assistance and not because the employees are busy working. The workers do stick together; to argue and see who can be the rudest. GANG CT wanted to fight because I asked for assistance! No thank you!
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Wilbur Roseman
Aug 23, 2025
1.0
This is by far the worst Citi Trends. Went there today and the younger cashier really tried to cheat the kids. She definitely is too comfortable with adding extra stuff on the receipt or just giving them the wrong change. Please pay attention
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Diane Dodson
Aug 16, 2018
5.0
My favorite store for trendy fashion and I always find my size
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Natalie W
Apr 24, 2018
3.0
The store is over filled with items lapping over each other