lululemon

Reviews

• AL

  Ariel Leavitt

  2 days ago
  1.0
  Years ago I bought leggings from Lulu- and at the time they had a lifetime quality promise. After only wearing these a handful of time, they were pulling badly in the crotch area. I did mean to exchange them sooner, and that is my bad. But when I brought them to the store today, the employee told me there was nothing that could be done since the quality promise is only for one year now- even though that was not the case when I purchased them. He suggested that I buy a tool to remove the pilling… with leggings that cost over $100, I shouldn’t then have to purchase something to fix them. I would have been happy with a discount or literally anything other than “oh well.”
• HH

  Hind Hendi

  Nov 5, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I had such a wonderful experience at Lululemon! The store is always clean, organized, and full of great energy. A special thank you to Margaret — she was incredibly kind, professional, and attentive. She helped me find exactly what I needed and made my shopping experience truly enjoyable. Highly recommend visiting this store!
• DP

  Dlyana nihad putrus

  Nov 4, 2025
  1.0
  Terrible customer service! Lululemon really needs to pay attention to who they hire. I bought my husband two pairs of dress pants, only to find one still had the security sensor on it. I have a newborn, so going back and forth is already a hassle, but I understand mistakes happen. When I finally went back to get it removed, and asked her to change them for a new pair since I feel like I might have damaged the fabric trying to take it off myself! the cashier immediately claimed the pants were online only and said I didn’t buy them in-store — even though they had the sensor on them! I even offered for her to check my account to confirm my purchase, but she brushed me off, gave me a number to call, and refused to help. This isn’t my first bad experience at this Lululemon. The staff act arrogant and clearly don’t understand customer service. Definitely think twice before shopping here.
• KJ

  Kimberly Jacobs

  Nov 4, 2025
  1.0
  Quality guarantee is a joke. I have a pair of leggings that have 3 very small holes in 3 completely different locations and they would not exchange them for me. I have 5 other pairs of lulus and never had a hole, so this is obviously a quality issue. Only had this pair for 6 months. Awful customer service.
• SF

  Stacie Frasard

  Oct 26, 2025
  1.0
  You're return policy is BS. My daughter bought a purse a week ago, has the receipt and unused...she cut the tag off like a 13 year old would. There is no refund or exchange because I don't have the small tag that was attached...so if I go home and go through the garbage and bring it in unattached I can bring it back...really makes no sense! I will NEVER spend another dollar in your stores again!!! Horrible customer service and low quality! I get more use out of a pair of Target leggings for so much less!

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