JCPenney

4.3
746 reviews
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Business Details

50753 Waterside Dr, Chesterfield Township, MI
48051, United States
(586) 913-8001
https://www.jcpenney.com/locations/mi/chesterfieldtownship/clothing-stores-chesterfieldtownship-mi-2967.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Chesterfield Township, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
50753 Waterside Dr, Chesterfield Township, MI
48051, United States

Hours

Reviews

4.3
746 reviews
5 stars
428
4 stars
184
3 stars
71
2 stars
24
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some customers praised helpfulness while others reported rudeness and unprofessional behavior.

Store Cleanliness

Many reviews highlighted the store's cleanliness and organization, although some noted issues with the condition of bathrooms.

Product Availability

Customers expressed disappointment with limited stock and selection, particularly in specific categories like men's shoes and women's plus sizes.

Return Process

Several customers faced challenges with the return process, particularly regarding receipt retrieval and store credit policies.

Pricing and Promotions

Customers found pricing to be inconsistent, with some appreciating sales while others felt coupons were misleading or not applicable.
  • JT
    Jessie T
    Oct 21, 2025
    1.0
    Back in September, I bought a dress that I never ended up wearing, so I decided to return it. When I went to the store, two associates and a manager told me they couldn’t find my receipt using my card or phone number, and said there was nothing they could do. I honestly don’t understand how that’s possible, what’s the point of providing a phone number if it doesn’t help locate the purchase? The only option they gave me was to return it without a receipt and get $18 in store credit, even though I paid almost $40 for the dress. I found that really unfair and unprofessional. There’s no reason a store shouldn’t be able to look up a recent purchase, especially when I used the same card!
  • GR
    Gina Rix
    Oct 10, 2025
    5.0
    Michele helped me today. She was great. Found all the things I was looking for.
  • ML
    Melanie Laverty
    Oct 10, 2025
    1.0
    Took my ring in to get sized and was supposed to be back by the 4th and it is now almost a week past and still no ring. Everytime I call they say they’re still waiting on it and it should be any day.. I get married in a week. Do better
  • SH
    Stephanie Harris
    Sep 27, 2025
    2.0
    Immediately in the store and something in the air made me cough and sneeze like crazy. Bathroom was disgusting. The actual selection of merchandise was very limited.
  • AD
    Apo Demir
    Sep 3, 2025
    1.0
    Hiç iyi bir yer değil kesinlikle tavsiye etmem
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Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Chesterfield Township?

You can find apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney.

Does JCPenney in Chesterfield Township offer curbside pickup and free shipping?

Yes, JCPenney offers free shipping and curbside pickup services at this location.