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JCPenney

4.2
(586 reviews)

Business Details

(810) 229-7598

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Brighton, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
9480 Village Place Blvd, Brighton, MI
48116, United States

Hours

Reviews

4.2
586 reviews
5 stars
334
4 stars
137
3 stars
56
2 stars
24
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised helpful and friendly employees, others reported rude or unhelpful service.

Store Cleanliness

Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.

Pricing and Deals

Customers appreciated the great deals and reasonable prices, although some felt prices were inflated to create a perception of discounts.

Store Hours

Several customers expressed frustration with the store's limited hours, particularly the early closing time, which makes shopping difficult for those with traditional work hours.

Product Availability

While many found a good selection of items, some customers noted issues with inventory and specific product availability.
  • KT
    Karen Taylor
    1 day ago
    5.0
    Love the staff and sales were wonderful .
  • IY
    Ivan Yaremii
    2 days ago
    5.0
    Jcpenney is abandoned
  • LT
    Louisa Trevisan
    Feb 15, 2026
    5.0
    I shopped on Saturday, February 14th as well as returned a dress purchased the week before. Jenna at the cashier desk was so helpful and did not only the return there; she also made sure I received the proper discounts on my shirts purchased as well as use my $10 rewards. It was a pleasant experience and I do enjoy coming back to shop there. Kudos again to Jenna - kind and courteous! Louisa Trevisan
  • CT
    Carrie Taylor
    Jan 31, 2026
    5.0
    I love JC Penny's. People forget that we still have one, but I didn't. They have great deals on clothes, and thats where I would go for most of my kids school clothes. I hope we never lose them.
  • JO
    Jane Ollila
    Jan 18, 2026
    5.0
    Clean and well stocked merchandise. Name brands and fair prices. My current "go to" for shopping.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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