Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Ann Arbor, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,099 reviews
5 stars
542
4 stars
283
3 stars
159
2 stars
43
1 star
72
What are people saying?
AI-generated from recent customer reviews
Store Condition
Customers noted issues with cleanliness and organization, including unsafe conditions in dressing rooms and a generally dingy appearance.
Customer Service
Mixed feedback on staff interactions; some praised helpfulness while others reported rudeness and poor service experiences.
Checkout Experience
Long wait times and limited registers led to frustration among customers, with many expressing dissatisfaction with the checkout process.
Product Selection
Customers found the inventory lacking in variety and quality, particularly in specific departments like plus sizes and men's shoes.
Pricing and Promotions
While some customers appreciated the deals and sales, others felt prices were high and inconsistent with online promotions.
- CNCraig NeibertNov 16, 20255.0Had a lot to choose from. Good sales
- JHJuanice HuntOct 14, 20254.0Went looking for a dress for a wedding but didn't find anything I liked. They have a nice selection of clothes and shoes. The quality seems like good brands, I shall return again to find something else.
- JSJoey SaezOct 4, 20251.0This store is run very poorly. I went here to see what clothes they had and found some nice baggy levis. Their dressing room floors had shirt pins all over and several of the changing stall doors were broken. When I finally went to the counter to pay for them, I was bombarded by questions, all about their card. I said no a total of 4 times before the questions stopped. This is an all time low for the company; desperately trying to force you to get their horrible card so you will hopeful shop with them more frequently. I refuse to ever return to a jcpenny and I refuse to allow my family to ever support a company that doesn't keep a safe environment and that harass their customers at the checkout lanes. Do better. Also, to everyone reading reviews here, be wary. A lot of the 5 star reviews have poor grammar and lots of typos, which means its either employees leaving reviews or its review bombing. Avoid this place.
- JJJBSep 25, 20253.0The staff is nice enough, but the store is dingy. It’s also wild that they don’t open until 11am. Overall, it seems like the company doesn’t really care about making in-store shopping something worthwhile.
- RSRobert SSep 6, 20251.0Total waste of time. They had ONE register open on the entire first floor on Saturday at 5pm. When someone does a documentary on why JC Penney failed, this will be near the top of the list. So many pissed off customers. I saw people tossing their potential purchases down and walking out.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Ann Arbor?
You can find a wide range of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, skincare, and beauty products.
What are the store hours for JCPenney at Briarwood Mall?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the JCPenney in Ann Arbor offer curbside pickup or free shipping?
Yes, this location offers free shipping and curbside pickup options for your convenience.
Can I shop for shoes and jewelry at JCPenney in Ann Arbor?
Yes, the store sells shoes and jewelry for men and women as part of its selection.
What payment methods are accepted at JCPenney Ann Arbor?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney in Briarwood Mall wheelchair accessible and does it have public restrooms?
Yes, the store has a wheelchair accessible entrance and public restrooms available.
What is the phone number to contact JCPenney in Ann Arbor?
You can reach JCPenney at +1 734-769-7910 or call their toll-free number at +1 800-322-1189.
Are there any beauty supply stores near JCPenney in Briarwood Mall?
Yes, SEPHORA inside JCPenney offers cosmetic and beauty supplies conveniently located within the store.
Where can I find places to eat near JCPenney at Briarwood Mall?
Nearby dining options include Cinnabon for bakery treats, 24th Cheesecakerie for American fare, Olga's Kitchen which offers Greek cuisine, and Panda Express for Chinese fast food.
What nearby services can I visit for beauty and spa treatments near JCPenney?
You can visit Tricho Salon & Spa, Tricho Studio, Catherine Nye Hair, Little and Co. Salon, and Ann Arbor Brows, all located near JCPenney for hair, beauty, and spa services.