Brand Certified
JCPenney
4.1(1100 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
500 Briarwood Cir, Ann Arbor, MI
48108, United States
Certified by JCPenney • Feb 22, 2026
(734) 769-7910
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/mi/annarbor/clothing-stores-annarbor-mi-819.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Ann Arbor, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.1
1,100 reviews
5 stars
540
4 stars
284
3 stars
160
2 stars
43
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with staff, including rudeness and lack of assistance.
Store Condition
The store was frequently described as unclean and disorganized, with issues like broken dressing room doors and safety hazards.
Checkout Experience
Customers expressed frustration over long wait times and inadequate checkout staffing, leading to negative shopping experiences.
Product Selection
While some customers appreciated the variety and sales, others noted a decline in quality and availability of desired items.
- TRTamika Rashad6 days ago5.0TJ @ JC Penny Beauty is amazing! She made my mom self-care day the best ever. She was very knowledgeable and friendly. 10/10 experience, I can't wait to return for my mini-makeup session :)
- BQBEAUTIFUL QUEENFeb 9, 20264.0jcpenny was nice. The people are nice and nice atmosphere for shopping.
- DADesiree AaronFeb 1, 20265.0Zina @ JC Penny has been doing my hair for over three years, and I couldn’t be happier. She consistently provides excellent hair treatments and truly cares about the health of my hair. Every visit leaves me feeling confident, refreshed, and beautiful 🤩- inside and out. Her skill and professionalism keep me coming back every time.
- BCBrenda CloughDec 31, 20255.0Some very good after Christmas sales!!!
- JWJen WDec 1, 20251.0I’m literally standing at a register. Hearing employees talking and seeing them, but they won’t look over at me. It’s been five minutes. The store was a mess, so I was literally folding as I shopped and now I will likely leave empty handed. There’s no bell. This woman has been stocking here for several minutes. See photo. I don’t feel like I should have to go get her. The woman apparently saw me because she said something as I was leaving. That’s when. I told her I waited seven minutes at the register. To which she replied “there’s no one to checkout up here” there’s a sign that says checkout and ZERO signage telling people to go down stairs. Awesome that she just let me stand there and couldn’t walk over and let me know. What a garbage experience.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Ann Arbor?
You can find a wide range of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, skincare, and beauty products.
What are the store hours for JCPenney at Briarwood Mall?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the JCPenney in Ann Arbor offer curbside pickup or free shipping?
Yes, this location offers free shipping and curbside pickup options for your convenience.
Can I shop for shoes and jewelry at JCPenney in Ann Arbor?
Yes, the store sells shoes and jewelry for men and women as part of its selection.
What payment methods are accepted at JCPenney Ann Arbor?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney in Briarwood Mall wheelchair accessible and does it have public restrooms?
Yes, the store has a wheelchair accessible entrance and public restrooms available.
What is the phone number to contact JCPenney in Ann Arbor?
You can reach JCPenney at +1 734-769-7910 or call their toll-free number at +1 800-322-1189.
Are there any beauty supply stores near JCPenney in Briarwood Mall?
Yes, SEPHORA inside JCPenney offers cosmetic and beauty supplies conveniently located within the store.
Where can I find places to eat near JCPenney at Briarwood Mall?
Nearby dining options include Cinnabon for bakery treats, 24th Cheesecakerie for American fare, Olga's Kitchen which offers Greek cuisine, and Panda Express for Chinese fast food.
What nearby services can I visit for beauty and spa treatments near JCPenney?
You can visit Tricho Salon & Spa, Tricho Studio, Catherine Nye Hair, Little and Co. Salon, and Ann Arbor Brows, all located near JCPenney for hair, beauty, and spa services.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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