Citi Trends, located at 4729 Washtenaw Ave, Ann Arbor, MI is a growing specialty value retailer of apparel, accessories and home trends for way less spend primarily for African American and Latinx families in the United States. The Company operates 600+ stores located in 33 states. For more information, visit www.cititrends.com or your local store.
Numerous reviews highlighted poor customer service, including rudeness from staff and managers, lack of assistance, and unprofessional behavior.
Store Hours
Many customers expressed frustration over inconsistent store hours, with reports of the store being closed during posted hours.
Cleanliness and Organization
Some customers noted improvements in store cleanliness and organization, while others reported dirty conditions and disorganization.
Product Quality
Several reviews mentioned dissatisfaction with product quality, including complaints about items falling apart shortly after purchase.
Pricing and Selection
Customers appreciated the affordable prices and variety of clothing options, although some noted limited stock and size availability.
CC
Carla Coley
Jan 9, 2026
2.0
I was in line waiting. There were 2 ladies including the manager, talking at the manager’s booth. there was a lady that came out and said she’ll be right with you for your exchange. I stood in line for about five minutes after the lady went and told her I was ready for my exchange. She did finally come to Do my transaction there was no greeting no apology for the wait..nothing, and then when I asked her a question, she refuse to answer me as she was as if she wasn’t the manager, she just looked straight ahead like a child ignoring me.the store is clean and the atmosphere is always great day however, if you’re a manager, you should act as such
KK
Keshia
Oct 11, 2025
1.0
I spent over 40 dollars for a back pack purse that the strap already about to come off ain't been a month I will no longer purchase a purse from you all I'm mad it was for my birthday back to Meijer I go ...just cheap cheap