Business Details
About
Shopping Mall
Briarwood Mall is located three miles south of downtown Ann Arbor, Michigan, just off State Street and I-94, and it is the retail hub of Ann Arbor. Its anchors include Macy’s, Von Maur, and JCPenney. It features 120 of the best names in retail including The Apple Store, Coach, J. Crew, Forever 21, Buckle, and Sephora. It also hosts a collection of eateries to cure your hunger for a lite bite to a full service restaurant, including P.F. Chang’s, and California Pizza Kitchen. Fully renovated, Briarwood Mall is a great place to relax, explore and recharge.
Details
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
6,399 reviews
5 stars
3,070
4 stars
2,068
3 stars
926
2 stars
183
1 star
152
What are people saying?
AI-generated from recent customer reviews
Mall Condition
The mall is generally clean and well-maintained, but some areas, particularly parking lots, have been reported as needing repairs due to potholes.
Store Variety
While there are a decent number of stores, many customers noted a decline in variety and the presence of empty storefronts.
Customer Service
Feedback on customer service is mixed; some customers praised the friendly staff, while others reported unprofessional behavior and lack of engagement from employees.
Dining Options
The mall offers a variety of dining options, but many customers expressed a desire for a food court and more food selections.
Overall Experience
Overall, customers appreciate the mall's atmosphere and the ongoing renovations, but many feel it lacks the vibrancy and variety it once had.
- DSDavid Strenkoski2 days ago5.0Excellent place to walk your dog in inclement weather
- LGLisa Gabel3 days ago5.0Great mall that still has open stores. If you need a restroom, I recommend using ones in Von Maur.
- JMJosh MoranNov 17, 20253.0Not as much foot traffic and less stores but it’s still a really nice mall that now has a planet fitness in it.
- CNCraig NeibertNov 16, 20253.0Not very many stores that are worth going here for. Only 2 shie stores total. Go to another mall if shopping for good things.
- LCLorin ChismOct 27, 20253.0In this day and age the mall concept is not favored by shoppers but I was pleasantly surprised that this place is quite busy. Looks like there has been a lot of work done to keep this place looking fresh and with the new shops and expansion coming in 2026 it will be very nice. Three stars for now but should be better soon.
Frequently Asked Questions About Briarwood Mall
What are the main attractions at Briarwood Mall in Ann Arbor?
Briarwood Mall features over 120 specialty stores including Macy's, Von Maur, JCPenney, The Apple Store, Sephora, and dining options such as P.F. Chang's and California Pizza Kitchen.
What are the regular opening hours of Briarwood Mall?
Briarwood Mall is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sundays from 11:00 AM to 6:00 PM, although individual stores and restaurants may have varying hours.
Does Briarwood Mall offer pickup and delivery services?
Yes, Briarwood Mall supports in-store pickup, curbside pickup, and delivery for your shopping convenience.
Is there an app available to access deals and coupons for Briarwood Mall?
Yes, you can download the Briarwood Mall App from the Apple App Store and Google Play Store for access to coupons and deals.
What amenities does Briarwood Mall provide for families and accessibility?
Briarwood Mall offers free parking, family restrooms, nursing rooms, changing tables, wheelchair access, public restrooms including unisex restrooms, strollers, and security services.
Which popular coffee shop is located near Briarwood Mall for a quick refreshment?
Starbucks is located near Briarwood Mall, providing convenient access to coffee and beverages before or after your shopping visit.
What nearby stores complement the shopping experience at Briarwood Mall?
Near Briarwood Mall, you can find stores like Ed's Luggage, Claire's, Icing, and Pearle Vision, offering luggage, fashion accessories, jewelry, and eyewear.
Are there beauty and cosmetic supply stores close to Briarwood Mall?
Yes, LUSH Cosmetics and L'OCCITANE EN PROVENCE are nearby, offering a variety of beauty and cosmetic products.
Does Briarwood Mall participate in any local business associations?
Yes, Briarwood Mall is associated with the Ann Arbor Ypsilanti Chamber of Commerce and Destination Ann Arbor.
What are some dining options available inside Briarwood Mall?
Briarwood Mall offers various eateries including casual and full-service restaurants like P.F. Chang's and California Pizza Kitchen, as well as quick service options.