Madewell

Reviews

• KD

  Kareem Djerdjouri

  4 days ago
  2.0
  I visited this store looking for a new belt, and the customer service was surprisingly poor. One associate saw me walk up, whispered an awkward greeting, and continued folding clothes without offering help. I had to initiate the conversation just to get basic assistance. Her colleague downstairs at least acknowledged me, but the overall atmosphere felt indifferent. She eventually showed me a few belts, but by then the tone was already set. I left without buying anything. In retail, customers shouldn’t have to chase down help—associates should be proactive and welcoming. Personal challenges happen, but they don’t excuse ignoring customers. This visit fell far short of what I expect from Madewell.
• KN

  Kenz Ninneers

  Dec 2, 2025
  5.0
  I recently moved to portland and madewell is now my favorite store! Ellie was so so helpful, knowledgeable, and energetic throughout my experience! the rest of the staff was kind too. Stylish and modern clothing selection and the most human shopping experience i have had in a while. much love to the madewell team for helping to make portland a happy home!
• EP

  Emily Peers

  May 2, 2025
  5.0
  Beautiful store and friendly staff. They have packed a lot into that store so you’ll find a lot of what is on the website. I will definitely be back!
• AM

  Addison Marmilon

  Nov 29, 2024
  5.0
  Great selection, friendly staff.
• VV

  v v

  Jun 25, 2024
  1.0
  You don’t get a full refund at all at this place, I was not informed by the fact that everything is final sale and was told that my clothing could be returned within 30 days of purchase with receipt. If you’re going to purchase from here, be aware that you’re basically never getting a refund on your card unless you did not wear the item at all. The best they got for you is “store credit” but quite frankly I just want my money back. Pretty amusing, really.

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