Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Wheaton, MD location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,198 reviews
5 stars
633
4 stars
294
3 stars
122
2 stars
52
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and rude interactions.
Staffing Issues
Numerous reviews highlighted a lack of staff, leading to long lines and difficulty finding assistance.
Product Quality
Customers expressed dissatisfaction with the quality of clothing items, citing issues with fabric and sizing.
Store Experience
While some customers appreciated the store's cleanliness and organization, others found it difficult to navigate and locate items.
Sales and Discounts
Several reviews mentioned good deals and sales, indicating that customers value the pricing and promotions offered.
- RSRob “Bobby” SaahOct 14, 20255.0JCPenney at Westfield Wheaton is well stocked! Always have what I need from button down shirts to sweatpants! I know I can always count on them to deliver! I had an issue with one of my purchases! The manager and staff took care of it right away! Great overall experience!
- TTthuyOct 14, 20255.0Good customer flow through aisles.
- IDIbtihaj DinglerOct 3, 20254.0One of my favorite stores
- RIRachel IjabikenSep 18, 20251.0Does anyone work here? I was there on Thursday 09/18/25 around noon, walked around both level 1 and 2 for about 15mins looking for the jewelry and cologne section, couldn’t find a single worker to ask or to offer help. This location needs more employees to or if they already have some, they need new and dedicated employees, it is disappointing.
- CBCarolyn BrattonAug 28, 20252.0It's hard to believe how J.C. Penny's even comes close to staying in business. The customer service is atrocious to say the least. With stores closing down, one would think Penny's would take pride in satisfying customers, but guess not. They need to just shut it down once and for all
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Wheaton, MD offer?
JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours for JCPenney at Wheaton Plaza?
The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 7 PM.
Does the JCPenney store in Wheaton offer curbside pickup and in-store shopping?
Yes, JCPenney Wheaton offers both curbside pickup and in-store shopping options for customer convenience.
Which payment methods are accepted at JCPenney in Wheaton?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Is the JCPenney location in Wheaton wheelchair accessible?
Yes, this JCPenney location has a wheelchair accessible entrance.
Are there any beauty services or stores inside or near JCPenney at Wheaton Plaza?
Yes, there is a Sephora store inside JCPenney offering beauty products and services, and nearby you can find Eterna Day Spa for nail and hair removal services.
What dining options are available near JCPenney in Wheaton Plaza?
Nearby dining options include Bourbon Street Cafe (Cajun and Creole cuisine), Grill Kabob (Afghan and Middle Eastern food), Kustom Pizza & Subs, Dunkin', Charleys Cheesesteaks, and many more.
What stores specializing in shoes can I find near JCPenney in Wheaton Plaza?
In addition to JCPenney’s shoe selection, nearby shoe stores include Underground By Journeys, SHOE DEPT., and Finish Line.
Are there any other clothing stores near JCPenney to explore in Wheaton Plaza?
Yes, nearby clothing stores include Hollister Co., Old Navy Westfield Wheaton, Boardwalk T, Charlotte Russe, and Crazy 8 for children's clothing.
What brands does JCPenney offer exclusively at the Wheaton location?
JCPenney offers exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to provide style, comfort, and value for the whole family.