Nordstrom Rack Towson

Reviews

• MB

  Mary Boyd

  Jan 4, 2026
  1.0
  The clothes were a bit picked over.
• GT

  Gregg Trestman

  Dec 22, 2025
  3.0
  Holiday season so extremely long checkout
• JH

  Juwan Harris

  Dec 11, 2025
  5.0
  It's a great place to go they have a lot of everything. Very expensive but great quality
• BD

  Brie Dobry

  Nov 29, 2025
  5.0
  It was surprisingly clean. I found great Christmas gift items at an extremely reasonable price. The woman at the dressing room was rude, she was constantly checking her phone and not helping me. The woman at the check out counter was a pleasure, im sorry I don't know her name.
• LL

  Lee li

  Nov 28, 2025
  1.0
  I had a very disappointing experience at the Nordstrom Rack in Towson Center. I found a handbag placed clearly in the clearance section, and a sales associate named Angela even unlocked the security tag and brought it to the register for me as a clearance item. However, when I checked out, the manager Cindy refused to honor the clearance price. She claimed the item was from the regular section and insisted the price tag was “incorrect.” This was extremely frustrating because the tag she said was wrong was the ONLY tag on the bag when I found it, and it was the only information I had to rely on. The fact that the bag was sitting in the clearance area and an associate confirmed it should have been more than enough. Instead of helping, the manager dismissed everything—including her own employee’s actions—and was quite unprofessional throughout the interaction. This experience felt misleading and unfair. As a customer, I should not have to deal with inconsistent information, incorrect labeling, and a manager unwilling to acknowledge the store’s own mistakes. Very disappointing visit. I hope management improves their customer service and internal communication. More: I’d also like to add something important from my conversation with the manager. While we were discussing the issue, she said, “I didn’t say you changed the tag.” Even though she didn’t directly accuse me, the fact that she brought it up suggests that she was thinking it—and her attitude made it clear that she was implying it. This was extremely offensive. At that moment, all I was thinking was that the store mislabeled the item and placed it in the clearance section, and now she was denying both the price and the location while indirectly hinting that I might have switched the tag. That is completely unacceptable. I strongly request the store to review the security camera footage to confirm two very simple facts: 1. Whether I changed the tag (which I absolutely did not). 2. Whether I picked up the bag directly from the clearance section. The cameras will easily show the truth. I expect a proper investigation and a clear response from the store regarding what the footage shows. Customers should not be treated this way—especially when the store’s own mistakes created the situation in the first place.

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